Customer Service Representative

American Millwork is an established leading producer of quality hardwood mouldings and boards. We're proud of our fun, family-like atmosphere. This Customer Service Representative will have the opportunity to contribute to our continued growth at an exciting time of expansion. We have an energetic team, innovative products and state-of-the-art systems ready to support our expanding sales efforts. Ask our employees - the best part of their jobs is the people they work with. We have fun while working hard and can’t wait to have you join us!

Role Description

We are currently hiring a Customer Service Representative. In this role, you will provide customer service within our retail team, answering technical, design and logistics questions. Additionally this role will support our distribution business with order entry, quoting, invoicing and delivering prompt and excellent customer communication.

Responsibilities

· Provide customer service for ecommerce B2C customers via electronic communication (email, chat, etc.).

· Assist ecommerce team in managing day-to-day business, developing new products, and monitoring multiple sales channels.

· Support the B2B Customer Service team with order entry, quoting process and sales team support.

· Entering customer orders

· Distribution of order confirmations, invoicing, packing slips

· Quoting process

· New product process

· RGA process

· Sales team support

· Help with other duties in the office as needed (i.e. – lobby, answering phones)

Requirements

· Excellent ability to communicate electronically via email, chat, etc.

· Ability to learn and understand technical aspects of millwork and develop a deep understanding of the application of millwork products

· 2 years of customer service and data entry experience

· Millwork or construction industry knowledge a plus

· Strong technical skills including Office 365

· Accuracy and attention to detail. Excellent organization and time management skills with the ability to manage multiple assignments simultaneously.

Top skills & proficiencies:

· Customer service/data entry experience

· Attention to Detail and Accuracy

· Deadline-Oriented

· Time Management

· Basic Math

· Communication Skills

· Problem Analysis and Problem-Solving Skills

· Initiative

· Trustworthy

· Teamwork

Qualifications and Education Requirements

· Previous experience in customer service/inside sales

· Millwork knowledge a plus

Preferred Skills

· Microsoft Office

· Knowledge in Oracle/NetSuite (open to train)

Benefits

· Competitive pay with opportunity for advancement

· Full medical, dental and vision benefits

· STD and Life Insurance

· Company-matched 401(k)

· 9 paid holidays

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Work Location: In person