What are the responsibilities and job description for the Client Service Representative position at American Mortgage Inc?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for managing customer inquiries, resolving issues, and ensuring a positive experience with our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products, services, and account details.
- Cold calling potential new clients.
- Collaborate with team members to enhance customer satisfaction and resolve complex issues.
- Maintain detailed records of customer interactions and feedback for continuous improvement.
- Engage in project management tasks to streamline processes and improve service delivery.
- Foster strong relationships with customers through effective account management and follow-up.
Skills
- Strong communication skills, both verbal and written, to effectively interact with customers.
- Experience in customer service or related fields is preferred.
- Familiarity with Customer Relationship Management (CRM) systems.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Project management skills to oversee various initiatives aimed at enhancing customer experience.
- Collaborative mindset with the ability to work well within a team environment.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Paid time off
Compensation Package:
- Bonus opportunities
Schedule:
- Monday to Friday
Ability to Commute:
- Bellevue, WA 98004 (Preferred)
Ability to Relocate:
- Bellevue, WA 98004: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000