What are the responsibilities and job description for the Table Games Manager - Poker Experience Preferred position at American Place?
Who We are :
Our mission is to be Chicagoland's premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We're not just a casino-we're a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success
Who We are looking for :
We are seeking an experienced and energetic Poker Manager to lead our poker operations with expertise, enthusiasm, and a dedication to providing an outstanding guest experience. In this pivotal role, you will ensure our poker offerings uphold the highest standards of integrity, customer satisfaction, and profitability, all while cultivating a collaborative and inclusive team environment.
What is expected of You :
In this role, your leadership will ensure our poker operations run smoothly, our guests leave with memorable experiences, and our team thrives in a supportive and collaborative environment.
- Maintain knowledge of regulations set forth by the Illinois Gaming Board regarding casino operations.
- Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program.
- Maintain a clear understanding of the casino Internal Controls.
- Promote customer relations, handle all casino guests' needs, complaints, and disputes related to the casino in a timely and professional manner.
- Ensure equipment maintenance and appearance.
- Attain maximum product revenue by means of communicating to senior management with reference to proper product mixture, positioning, pricing, and the evaluation of new product.
- Responsible for distribution of cards and chips to gaming pits.
- Responsible for the distribution and administering of performance appraisals, commendations, constructive letters, and discipline to all reporting levels of poker
- Responsible for the authoring and distribution of poker reports as requested by senior management.
- Issue comps for customers / guests in accordance with established property standards.
- Keep all lines of communication open between shifts and other departments.
- Maintain a work environment that promotes the best teamwork and cooperation among its team members
- Other reasonable duties as assigned.
Experience YOU will need :
Physical Requirements :
Certificates, Licenses, Registrations :
Benefits / Perks and Salary :
Salary Range : 72,500 - $77,500
Company Statement on EOAA :
American Place Casino is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Salary : $72,500 - $77,500
