What are the responsibilities and job description for the Table Games/Poker Room Supervisor position at Full House Resorts?
Oversee table games and employees to ensure that the safety, integrity, security, company and regulatory policies/procedures of the above are upheld. Supervises, coaches, and supports dealers. Maintains superior guest service by identifying, cultivating and improving the established player base, working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.
* Poker Experience Required*
Essential Job Functions:
- Excellent internal/external guest service;
- Stand and circulate throughout assigned area;
- Possess through knowledge of games assigned to supervise;
- Calculate all payoffs;
- Understand and monitor compliance with gaming regulations and company policies and procedures;
- Maintain positive guest relations, evaluate play, and extend complimentary services when appropriate;
- Direct and supervise dealers in assigned areas;
- Evaluate designated employees’ performances;
- Monitor changes of cards and dice, inspect new equipment before allowing into play;
- Resolve guest complaints or refer to Pti Manager when appropriate;
- Ability to protect assets of company;
- Ability to maintain strict confidentiality;
- Other reasonable duties as assigned.
EDUCATION and/or EXPERIENCE:
- High School/GED;
- 1-3 years prior experience.
Preferred:
- Bilingual a plus.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
KNOWLEDGE/SKILLS/ABILITIES:
-
Must have thorough knowledge of a minimum of two (2) games.
-
Must have excellent communication and guest service skills.
-
Casino environment: Exposure to smoke, bright lights and noise.
-
Must be able to stand for extended periods of time.
-
Frequently speak, read, write, stand, walk, bend, and stoop.
-
Occasionally lift, carry, push, and pull.
-
Must be able to lift and carry up to 25 pounds regularly throughout shift.
Benefits
● Medical, Dental, & Vision
● Voluntary Life, AD&D, &
● Disability Insurance
● Volunteer Time Off,
● Ventra Program
● 401K Employer Match
● Paid Time Off
● Tuition Reimbursement
Salary Range:
$30.40 - $32.00
Salary : $30 - $32
