Regional Manager

POSITION OVERVIEW

As the Regional Manager, you will oversee all property and location management operations within your assigned region. This role requires close collaboration with the operations leadership and other staff members, ensuring effective communication between the office and field operations. You’ll work closely with property management companies, American Pool Managers, and other stakeholders to ensure the smooth delivery of pool services.

ESSENTIAL RESPONSIBILITIES

• Staff Selection, Training & Development: Identify, train, mentor, and support on-site staff to ensure adherence to American Pool’s policies, procedures, and standards, with a strong focus on safety and maintenance.
• Operational Oversight: Conduct regular inspections of all managed locations (weekly) to ensure that pool services, including filtration, circulation, heating systems, and chemical balancing, meet safety and operational standards.
• Pool Service Management: Ensure pools are properly maintained through regular cleaning, chemical treatment, equipment checks, and repair as needed. Maintain high levels of customer satisfaction through efficient service and resolution of issues
• Preseason Pool Preparation Responsibilities: Coordinate pool setup, including filling, filter start-up, and water balancing. Oversee pool opening tasks like draining, cleaning, and chlorination. Manage delivery and installation of pool parts and equipment. Ensure cleanliness and maintenance of the pool and facility. Maintain filter systems and oversee pool furniture preparation. Install and maintain pool anchors and ensure proper signage. Coordinate electrical permits, including filing, payment of fees, and scheduling inspections.
• Seasonal Responsibilities: Oversee overall supervision of pools, facilities, and supervisors. Resolve disputes involving staff, patrons, clients or other parties. Collaborate with site managers to address issues promptly. Serve as a liaison with board members and attend meetings regarding contracts, problems, and more. Prepare bids for potential work (e.g., hazardous situations, preventative maintenance). Perform routine maintenance and minor repairs on filter systems.
• Post-Season & Off-Season Responsibilities: Follow up on retention bids and construction work. Coordinate and supervise all aspects of pool closings, including draining, blowing out lines, and storing equipment and furniture. Oversee construction and renovation projects. Conduct end-of-season meetings with site managers, boards, and committees. Manage the continued operation of indoor pool facilities and the late closing of outdoor pools. Focus on expansion and new/retention sales. Coordinate construction and parts procurement. Ensure continued operation of indoor pool facilities. Prepare for the upcoming season by updating procedures, SOPs, and training materials. Handle miscellaneous field tasks such as maintenance and repairs. Manage the hiring and training of crew leaders and supervisors for the next season.
• Chemical Knowledge & Application: Possess a deep understanding of pool chemicals, including balancing chlorine, pH, alkalinity, calcium hardness, and other chemicals to ensure safe, clean, and clear pool water. Train and guide applicable staff in proper chemical handling and emergency response.
• Operational Oversight: Regularly inspect all managed locations (weekly), ensuring compliance with safety standards, risk management, and customer service protocols.
• Strategic Planning: Anticipate client needs, seasonal changes, and staffing requirements to adjust operations accordingly.
• Client Relationship Management: Maintain strong relationships with key stakeholders and attend meetings, ensuring seamless communication and high client satisfaction.
• Operational Improvements: Recommend and implement improvements to enhance operational efficiency and quality.
• Talent Management: Manage talent and performance of aquatics personnel, ensuring accountability and follow-up on responsibilities and goals.
• Safety & Compliance: Cultivate a safety-first culture across all operations and ensure adherence to all safety guidelines and practices.
• P&L Management: Oversee full Profit & Loss responsibility for the assigned locations, ensuring financial goals are met.
• Performance Reporting: Provide regular performance updates and reports to operational leadership and clients.
• Operational Excellence: Ensure consistent adherence to American Pool’s operational procedures and best practices across all locations.

SKILLS AND QUALIFICATIONS

• Experience in the aquatics industry (pool management, lifeguard services, pool construction, maintenance, repair) or related industry
• Strong business acumen including the ability to oversee multiple locations.
• Experience in hiring, coaching and training teams to ensure success
• Education: High school diploma or equivalent required
• Knowledge of Pool Systems: Understanding of pool filtration, circulation, and heating systems, as well as chemical balancing.
• Technical Skills: Ability to troubleshoot and maintain pool equipment and systems.
• Management Experience: strong leadership abilities and experience supervising and leading teams preferred.
• Customer Service Skills: Good communication skills and a professional, customer-focused attitude.
• Physical Stamina: Ability to perform physical labor, including lifting heavy equipment, bending, and working outdoors in various weather conditions.
• Attention to Detail: Ability to inspect pools thoroughly, identify issues, and maintain accurate records.
• Problem-Solving Skills: Ability to diagnose problems with pool systems and equipment and determine appropriate solutions.
• Valid Driver’s License: A valid driver’s license with a good driving record is required. This role will be responsible for traveling between various job sites and will be using a company vehicle.

SCHEDULE REQUIREMENTS

• To support the business this role will have a varying schedule to accommodate the seasonal fluctuations. This role will work a schedule of 50 hrs per week with an increase in hours during the peak seasons to accomplish the needs of the business. From September to March the schedule will be Monday through Friday. April to September (ending after Labor Day) includes the peak pre-season and summer season which is when the business is the busiest. The schedule during these months will be six days a week with the expectation to work weekends.
• This role requires flexible schedules and may work early mornings, evenings, weekends, and work extended hours depending on customer and business needs.
• Be available "after hours" for emergency situations to address business and client needs.
• Ability to work during summer holidays as pool service and maintenance is critical during these times. Must be available on Memorial Day, Juneteenth, Fourth of July, and Labor Day and corresponding weekends.

PHYSICAL REQUIREMENTS

• Sitting, Standing, and Walking for long durations.
• Lifting, pushing, pulling, and carrying heavy equipment (e.g., pool vacuums, filters) up to 85 lbs.
• Ability to work in water and perform physical labor.
• Typically works outdoors for prolonged periods of time, often at commercial properties (hotels, gyms, resorts).
• The role requires working in various weather conditions, including heat, rain, or cold temperatures.
• Occasional travel may be needed for client meetings or other business related meetings.
• Travel to different job sites using a company vehicle or personal transportation.

NOTE

The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.