What are the responsibilities and job description for the Volunteer: Hero Care Network Family Caseworker - Military and Veteran Families position at American Red Cross Eastern New York Region?
Every single day, the American Red Cross helps people in emergencies. Whether its one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.
,
Ensure that military families know they are supported by the Red Cross from the first day in the military through life as a veteran. This position supports the Regional Service To TArmed Forces (SAF) department. This can be a virtual (volunteer-from-home) opportunity.
Key Responsibilities
Ensure family information is in the case management system
Email and phone military families to provide Red Cross preparedness information
Provide additional support, as appropriate
Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
Maintain professionalism and conduct as stated in Red Cross policy
2 days/week; with each shift being 2-3 hours volunteer time. Flexible
Required
Reliable access to resources needed to volunteer to include phone, personal computer and internet connection.
Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing
Strong interpersonal, communication and listening skills
Able to work with diverse populations
Willingness to comply with current public health and Red Cross policies.
Recommended/Helpful
Knowledge/experience with the military
Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
Development Opportunities
Regional SAF Family Contact Lead
Military Entrance Processing Station (MEPS) Coordinator
Critical Community Service Caseworker
Family Follow-Up Caseworker
SAF Training
Giving Presentations/Briefings
Contingency Team
Volunteer Partner
This is a volunteer opportunity provided by VolunteerMatch, in partnership with LinkedIn for Good.
,
Ensure that military families know they are supported by the Red Cross from the first day in the military through life as a veteran. This position supports the Regional Service To TArmed Forces (SAF) department. This can be a virtual (volunteer-from-home) opportunity.
Key Responsibilities
Ensure family information is in the case management system
Email and phone military families to provide Red Cross preparedness information
Provide additional support, as appropriate
Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
Maintain professionalism and conduct as stated in Red Cross policy
- Proficient in Microsoft Office Programs
2 days/week; with each shift being 2-3 hours volunteer time. Flexible
Required
Reliable access to resources needed to volunteer to include phone, personal computer and internet connection.
Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing
Strong interpersonal, communication and listening skills
Able to work with diverse populations
Willingness to comply with current public health and Red Cross policies.
Recommended/Helpful
Knowledge/experience with the military
Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
Development Opportunities
Regional SAF Family Contact Lead
Military Entrance Processing Station (MEPS) Coordinator
Critical Community Service Caseworker
Family Follow-Up Caseworker
SAF Training
Giving Presentations/Briefings
Contingency Team
Volunteer Partner
This is a volunteer opportunity provided by VolunteerMatch, in partnership with LinkedIn for Good.
