Admin Assistant/Schedule Coordinator

H2O Away is a local company specializing in insurance-based Mitigation and Restoration for both residential and commercial Mitigation and Restoration services that provide Water, Mold, and Fire damage property mitigation and restoration. We are based in the South Puget Sound servicing all surrounding Western Washington counties. We are committed to delivering unsurpassed service to our team members and clients, which delivers our clients a great customer experience, with complete satisfaction. We are fast paced and team oriented.

H2O Away is hiring a Scheduling Coordinator/Customer Service Representative/Admin Assistant as a full-time position.

We are seeking a highly motivated, disciplined and organized individual who can join our growing team as an Office Receptionist and Administrative Assistant to answer customer calls and coordinate scheduling of field crews as well as assist in other various Marketing/Admin duties. We will provide all the tools needed for this individual to succeed.

Duties to include:

• Answer calls and call customers (rotating on-call afterhours phone coverage as well)

• Make outbound calls to referrals (Some sales experience preferred)

• Coordinate field staff and Schedule appointments

• Manage information in internal company CRM

• Greet walk in customers and subcontractors

• Accept walk in payments from customers

• Audit job files to ensure completion of proper tasks/steps throughout life of file

• Some marketing administrative duties

• Schedule in-field estimators and crews

• Place office supply and various marketing material orders

• Communicate customer needs to correct departments

• Handle payments to referring parties and subsequent tracking

• Compile billings and other documents
• Other various admin duties as assigned

If you are looking for a career opportunity with a company that offers great growth potential, great benefits, and a face paced environment then this may be a good fit for you.

Customer service and coordinating are a PLUS.

Qualifications:

• Bachelor’s Degree or comparable work experience in lieu of a degree
• Valid driver’s license with a clean DMV record
• Ability to pass a background check and drug screen
• Sales experience- Preferred
• Customer service, principles and practices
• Work under time constraints to meet specific timelines
• Strong communication skills, written and oral

• Ability to multi-task and manage time effectively

• Microsoft office proficient

• We work Monday – Friday 9-5 with rotating afterhours phone coverage (afterhours on-call at home)

At H2O Away, we’ve provided South Puget Sound residents and business owners with complete restoration services. We believe a company is only as good as its people, and we are looking for members to join our team.

Our Benefits Include:

• Paid sick time

• Paid time off
• Competitive Hourly Pay
• Company issued laptop and phone
• Advancement Potential
• Health insurance after 30 days
• 401K after 90 days
• HSA
• FSA

Base Pay: $22-$26/hr. - Range is based upon work experience.

Job Type: Full-time

Expected hours: 40 per week

Shift:

• Day shift 9am -5pm

• Afterhours On Call Rotation (approx. 1 week/month)

Work Location: In Office/Olympia

If you are interested in learning more about a career with H2O Away as a Coordinator, apply today!