What are the responsibilities and job description for the Admin Assistant position at American Restoration Operations LLC?
Job Title: Administrative Assistant
Location: Boise, Idaho
Job Type: Full-Time (Hourly)
Reports To: Operations Manager / General Manager
Job Summary:
Our growing Home Restoration Company is seeking a Administrative Assistant
to ensure seamless communication and exceptional service for our clients throughout the restoration
process. This role involves handling job intake, following up on past due jobs, and making sure customers
feel supported and informed from start to finish. The ideal candidate is organized, customer-focused, and
thrives in a fast-paced environment.
Key Responsibilities:
- Manage job intake by gathering relevant customer and project information.
- Serve as the primary point of contact for customers, keeping them informed throughout their
restoration project.
- Follow up on past due jobs to ensure timely completion and customer satisfaction.
- Maintain accurate records of customer interactions, job updates, and resolutions in company
systems.
- Work closely with project managers, field technicians, and insurance adjusters to coordinate job
progress.
- Proactively identify and address customer concerns, ensuring a smooth experience from start to
finish.
- Provide status updates and answer inquiries via phone, email, and other communication
channels.
- Assist with scheduling and coordination of job site visits as needed.
- Contribute to process improvements that enhance customer service and job efficiency.
Qualifications & Requirements:
- 2 years of experience in customer service, preferably in the home restoration, construction, or
related industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and handle high-pressure situations with professionalism.
- Proficiency in Microsoft Office Suite, Dash, and CRM systems such as Luxor.
- Experience working with insurance claims or restoration projects is a plus.
- A proactive, problem-solving mindset with a customer-first attitude.
Pay Range: $20-25 Hourly
Salary : $20 - $25
