Administrative Assistant

American Restoration is a leading provider of restoration services, specializing in water, fire, and contents restoration. We are committed to restoring homes and businesses to their pre-loss condition while providing 5-star customer service. We are looking for a dedicated and detail-oriented Follow-Up Specialist to join our Estimating team on a part-time basis.

Job Summary:

The Estimating Department Administrative Assistant / Follow-Up Specialist plays a crucial role in ensuring smooth communication between our clients, insurance adjusters, and the internal team. This role primarily involves following up on estimate approvals, obtaining necessary documentation, and ensuring timely communication with all parties involved in the estimate approval process.

Primary Responsibilities:

• Insurance Adjuster Coordination: Proactively follow up with insurance adjusters regarding the status of claims, approvals, and any required documentation. Ensure all necessary approvals are obtained in a timely manner to keep projects moving forward.
• Client Communication: Serve as the primary point of contact for clients, providing updates on the status of their restoration projects, addressing concerns, and ensuring a high level of customer satisfaction.
• Documentation Management: Maintain accurate and organized records of all communications, approvals, and related documentation. Ensure all necessary paperwork is completed and filed appropriately.
• Team Collaboration: Work closely with the estimators, project managers, scoping specialist, and other team members to relay important information and updates received from clients and insurance adjusters.
• Problem Solving: Identify any issues or delays in the approval process and work with relevant parties to resolve them quickly and efficiently
• Scheduling & Follow-Up: Coordinate follow-up calls and emails to ensure that all necessary approvals and communications are completed promptly.

Qualifications/Experience/Skills/Education:

• Previous experience in a similar administrative or customer service role, preferably in the restoration or insurance industry.
• Strong communication skills, both verbal and written, with the ability to interact professionally with clients, insurance adjusters, and team members.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software. Experience with DASH and Xactimate is a plus.
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
• Knowledge of insurance processes and terminology is a plus.
• Willingness to take on new challenges, responsibilities, and assignments
• Professionalism and a positive attitude at all times
• Must be able to pass background and drug screening
• High School Diploma or GED, required

Work Schedule:

• Part-time position, typically 20-25 hours per week
• Availability during regular business hours is required
• Remote position enabled
• Must be able to occasionally report to office when required

This Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the Job Description and other duties, as assigned, might be part of the job.

Job Type: Part-time

Pay: $19.50 - $21.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• Describe your interest in this position.
• Will you be able to report to the office in Shelby, NC when required?

Shift availability:

• Day Shift (Preferred)

Work Location: Hybrid remote in Shelby, NC 28150

Salary : $20 - $21