Service Manager - Hall of Fame Harley-Davidson

Summary Description

Manage daily operations and employees for the Service Department.

Major Duties and Responsibilities

• Service Department Operations: Ensure technicians receive jobs based on skill level and current resource utilization. Review work-in-progress to ensure quality and timeliness. Occasionally assist technicians when they are having difficulty performing service work. Make estimates for internal and wreck repairs. Establish procedures to initiate and forward all customer paid, warranty and internal repair orders. Develop procedures in conjunction with the Parts Manager which ensure a smooth flow of parts to Service Technicians during jobs. Become familiar and efficient with all phases of the computer system required for service & parts management to ensure employees keep a clean and orderly department.
• Department Management: Maintain service follow-up programs. Maintain budgeted revenue and expense objectives. Develop promotional campaigns in conjunction with the parts & sales departments. Maintain efficiency reports on sales representatives. Provide reports to GM, as requested. Develop monthly and annual objectives for the department in collaboration with GM. Attend training sessions to keep current with service department issues.-Supervisory Responsibilities: Establish departmental work schedule, balancing the workloads of all employees. Monitor and address all comebacks with individual technicians. Establish job assignments for all service employees within their skill levels. Set policies and procedures for service department. Manage employee performance (evaluate and council). Assist with recruiting, interviewing, hiring, and firing employees. Maintain records of all employee performance reviews. Provide training for all service employees (seminars; workshops; sales schools, etc.)-Customer Service
• Other duties as assigned.

• Five years progressive experience within the service department of a motor vehicle dealership.
• Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.
• Current motorcycle license.
• Occasionally requires the ability to balance and push a 600 lb. motorcycle.
• Must have the ability to stand and work on the sales floor for extended periods of time during scheduled shift.
• Frequently required to bend, stoop, crouch, reach, and lift up to 50lbs.
• Must be flexible in schedule, including weekends and events as needed.