What are the responsibilities and job description for the Customer Service Associate position at American Signature Furniture?
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.
Some of the functions the Customer Service Associate will perform:
- Embodies our values: Serve Others and Own It.
- Assists in fostering an energetic and positive working environment.
- Frequently communicates with customers via phone.
- Partners with all team members to create an easy transaction and great in home delivery service.
- Develops strong relationships with customers who shop with us in-store and online.
- Listens to the customers’ needs and presents possible options.
The Ideal Candidate will have, among other skills and abilities:
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Ability to read, write and comprehend simple instructions, short correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers and team members.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Demonstrated ability to handle customer calls displaying good phone skills.
- Track record of serving others and putting team goals first.
- Owner's mindset; takes ownership over everything within scope of responsibility.
- Proactive approach; identifies and solves problems.
- Adaptability; flexible to shifting priorities and a changing environment.
- Desire to continuously improve.
Store Hours:
- Sunday: 11 a.m. - 7 p.m.
- Monday - Saturday: 10 a.m. to 9 p.m.
Schedule Requirements: Tuesday is a must. One weekend day is a must. Your typical work week will be 16 hours. You MAY have the ability to take on more hours at a manager's approval based on the needs of the business.
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 16 per week
Work Location: In person
Salary : $15
