What are the responsibilities and job description for the Customer Care Representative position at American Signature, Inc.?

Description

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping experience. The Customer Service Representative is critical in ensuring we meet that goal. You live on the front lines of building the best on-line "customer experience where serving others and owning it are our passion. Most importantly, this person will be a champion of our culture and values.

Why you'll want to join our team :

Wonderful work environment - friendly leaders and supportive cross-functional partners
Comprehensive medical, dental, and vision benefits
401K plan
Opportunities to advance into other corporate roles
Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters and Aerie

Some of the functions the Customer Service Representative will perform :

Answers inquiries by collecting information; researching, and providing information accurately

Resolves problems by listening to issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Documents resolution or next steps

Sell additional services by recognizing sales opportunities to customers

Maintains call center database by entering information accurately and in a timely manner

Keeps equipment operational by following established procedures

Participates in on-the-job educational opportunities provided by ASI

Requirements

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping experience. The Customer Service Specialist is critical in ensuring we meet that goal. You live on the front lines of building the best on-line "customer experience where serving others and owning it are our passion. Most importantly, this person will be a champion of our culture and values.

Why you'll want to join our team :

Wonderful work environment - friendly leaders and supportive cross-functional partners

Ability to work remotely

Comprehensive medical, dental, and vision benefits

401K plan

Opportunities to advance into other corporate roles

Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters and Aerie

Some of the functions the Customer Service Representative will perform :

Answers inquiries by collecting information; researching, and providing information accurately

Resolves problems by listening to issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Documents resolution or next steps

Sell additional services by recognizing sales opportunities to customers

Maintains call center database by entering information accurately and in a timely manner

Keeps equipment operational by following established procedures

Participates in on-the-job educational opportunities provided by ASI

The ideal candidate will have among other skills and abilities :

Patient, positive attitude and level of empathy

Demonstrates professional etiquette

Clear and effective communication with strong interpersonal skills, both written and verbal

Exceptional computer skills to perform job duties (PC and O365)

Ability to work quickly under pressure

Time management skills

Enjoys working independently

Ability to deescalate and provide a resolution

Adaptability; flexible to changing market forces and shifting priorities

Minimum of 1-3 years of customer service experience, preferably in the retail industry

Great communication skills

Ability to "Read" Customers-listen for subtle cues about current mood, patience level, personality, etc.

Thrives on identifying problems and providing solutions

Passion for serving others and building customer loyalty

High School Diploma or equivalent combination of education and experience

Remote-Work Requirements

If there are lengthy disruptions to your power or internet service, you will be required to follow specific American Signature Inc processes which may include, but may not be limited to, going onsite to work.

Distraction free environment required.

Supply your own : Internet (no wireless access), office supplies and desk furniture.

Set up all issued American Signature Inc equipment in your home workspace.

Disassemble and return all American Signature Inc issued equipment as directed by your leader upon request and / or upon the ending of your role.

By submitting an application, you acknowledge that you can meet all the above-listed requirements.

If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company. Learn More

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