What are the responsibilities and job description for the Certification Manager position at American Speech-Language-Hearing Association?
Responsibilities
- Process and evaluate certification applications and documentation to determine eligibility in accordance with current certification standards and policies.
- Manage workflow and tasks effectively in AMS and / or certification management system, prioritizing time-sensitive tasks first and completing work within pre-established time frames.
- Establish and maintain appropriate database records in AMS and / or certification management system for applicants and certificants. Ensure data integrity, document management and control, and consistent processing and business rule application to all certification records in AMS and / or certification management system.
- Provide proactive and ongoing communications and guidance to applicants, certificants, and / or members via telephone or in writing.
- Provide guidance and answer inquiries about certification maintenance policies.
- Resolve applicant and certificant issues and complaints using consistent messaging and referencing standards, policies, and procedures.
- Work collaboratively across departments with Information Systems, Action Center (Customer Service), Finance, Membership, Continuing Education, and other ASHA National Office units to develop streamlined and automated solutions.
Qualifications
Knowledge Typically Acquired Through
Scope and Depth of Technical Skills / Knowledge
Scope and Depth of Non-Technical Skills / Knowledge
