What are the responsibilities and job description for the Collections Specialist position at American Steel Carports, Inc?
American Steel Carports, a leading provider of high-quality steel structures, is seeking a driven and detail-oriented Collections Specialist to join our team. We are looking for an individual with a strong sense of responsibility, excellent communication skills, and a proactive approach to managing accounts receivable. This role is crucial in maintaining our financial health and ensuring positive customer relationships.
Responsibilities:
- Manage and monitor accounts receivable, proactively contacting customers regarding overdue payments.
- Conduct outbound calls and send written correspondence to customers to resolve outstanding balances.
- Negotiate payment plans and settlements with customers while adhering to company policies and procedures.
- Accurately document all collection activities, including call logs, payment arrangements, and customer interactions.
- Resolve customer billing inquiries and disputes in a professional and timely manner.
- Collaborate with other departments, such as sales and customer service, to address account issues.
- Maintain accurate and up-to-date customer account information.
- Utilize Microsoft Office applications (Excel, Outlook, Word) and company-specific collections software.
- Follow all FDCPA and other applicable collection laws and regulations.
- Generate and analyze collections reports to identify trends and improve efficiency.
Requirements:
- Proven experience in collections or accounts receivable.
- Strong understanding of collections practices and procedures.
- Proficiency in Microsoft Office suite, particularly Excel.
- Excellent verbal and written communication skills, with the ability to negotiate and resolve conflicts.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Knowledge of FDCPA and other relevant regulations is a plus.
- Basic computer knowledge and aptitude to learn company-specific software.
- A responsible, mature attitude towards work with a focus on reliability and dedication.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Joshua, TX 76058 (Required)
Ability to Relocate:
- Joshua, TX 76058: Relocate before starting work (Required)
Work Location: In person
Salary : $15