Collections Specialist

COLLECTION SPECIALIST - CONTACT CENTER - ONSITE - BILINGUAL PREFERRED, NOT REQUIRED

NO WEEKENDS! NO SECOND SHIFT! MONDAY - FRIDAY!

GENEROUS BENEFITS PACKAGE! GENEROUS COMPENSATION PACKAGE! BONUS ELIGIBILITY AND GROWTH POTENTIAL!

Do you want to be part of aWINNINGteam, aSUCCESSFULteam, or aVALUEDteam? Submit your resume today!

Credit Systems International, Inc. seeks energetic solutions-oriented Collections Specialiststo join our growing team in Fort Worth, TX.

As aCollections Specialist, you must possess excellent negotiation, communication, and problem-solving skills. All Collections Specialists will be provided the tools and training necessary to maintain industry compliance and drive SUCCESS!

Collection Specialists duties and responsibilities include the following:

• Identify, evaluate, and resolve reasons for delinquency
• Negotiate account resolution
• Accurately record collection notes
• Utilizing a collections database in a Windows-based operating system
• Maintain company performance and productivity standards
• Maintains knowledge of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and other applicable laws and regulations
• Completing other tasks as assigned

Qualifications for Collections Specialists:

• High School Diploma or equivalent
• Must be authorized to work in the United States
• Ability to thrive in a fast-paced, quota-driven contact center environment
• Bi-Lingual preferred but not required

• 1-year Customer Service/Collections experience - Preferred, but not required
• Strong verbal and written communication skills
• Strong negotiation skills

• 35 wpm minimum typing speed
• Excellent attendance

• Goal oriented

As a Team Member, you will be offered the following:

• Positive work environment
• "Company Casual - Every day is Casual Friday
• Work/Life Balance
• Base hourly rate plus uncapped bonus on fees collected
• Monthly Time and Attendance Bonus
• Flextime/Vacation/Holiday Pay
• Benefits package including Medical, Dental, Vision & Life Insurance, FSA/DCA
• 401(k)
• Wellness Program
• Company-sponsored Discount Programs

Credit Systems International, Inc provides Equal Employment Opportunity (EEOC) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.