What are the responsibilities and job description for the Collections Specialist position at TEKsystems?
*Description*
1. Make outbound and take inbound calls from Mercedes-Benz Financial Services (MBFS or Daimler Truck -DTFS) customers for the purposes of:
a. Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
b. Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
c. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
2. Manage a queue of assigned accounts
3. When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
4. Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
5. Offer feedback and recommendations on any process improvements or training material
6. Maintain corporate standards and compliance requirements.
*Skills*
Customer service, Customer support, Call center, Collection, Help desk support, Troubleshooting, Collections customer service, Accounts receivable, Collection calls, Customer service oriented, Customer service call center, outbound calls, Data entry, Bilingual, Microsoft office, Inbound call
*Top Skills Details*
Customer service,Customer support,Call center,Collection,Help desk support,Troubleshooting,Collections customer service,Accounts receivable,Collection calls,Customer service oriented,Customer service call center
*Additional Skills & Qualifications*
HS Diploma or GED required. Bachelors Degree is preferred.
1-2 years experience in Customer Service and/or Collections environment preferred. Familiar with the automotive industry is a plus.
Customer focus oriented
Agile
Willingness to learn different processes
Communication skills
Team Player
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Fort Worth,TX.
*Application Deadline*
This position is anticipated to close on Apr 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
1. Make outbound and take inbound calls from Mercedes-Benz Financial Services (MBFS or Daimler Truck -DTFS) customers for the purposes of:
a. Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
b. Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
c. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
2. Manage a queue of assigned accounts
3. When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
4. Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
5. Offer feedback and recommendations on any process improvements or training material
6. Maintain corporate standards and compliance requirements.
*Skills*
Customer service, Customer support, Call center, Collection, Help desk support, Troubleshooting, Collections customer service, Accounts receivable, Collection calls, Customer service oriented, Customer service call center, outbound calls, Data entry, Bilingual, Microsoft office, Inbound call
*Top Skills Details*
Customer service,Customer support,Call center,Collection,Help desk support,Troubleshooting,Collections customer service,Accounts receivable,Collection calls,Customer service oriented,Customer service call center
*Additional Skills & Qualifications*
HS Diploma or GED required. Bachelors Degree is preferred.
1-2 years experience in Customer Service and/or Collections environment preferred. Familiar with the automotive industry is a plus.
Customer focus oriented
Agile
Willingness to learn different processes
Communication skills
Team Player
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Fort Worth,TX.
*Application Deadline*
This position is anticipated to close on Apr 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $22
