Collections Specialist

CornerStone Staffing is currently recruiting for Collections Specialist for a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.

Job Title: Late State Collections Specialist (Long term temp assignment)

Location: FW, TX

Pay: $18.00 - $20.00/ BOE

Schedule: Monday through Friday - 10a-7p

**Must be flexible to be in office additional days when required

Training Schedule: 8a-5 and then nesting onsite until production expectations are met

Responsibilities:

• Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim.
• Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP.
• Work with the customer and their Insurance Company to obtain the payoff of the vehicle.
• Negotiate the amount paid out by the Insurance Company if necessary.
• Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider.
• Process customer, attorney and trustee requests as they relate to bankruptcy by:
• Handling phone calls pertaining to new bankruptcy filings, processing voluntary payments by the customer or trustee, and resolving any issues with the account.
• Responding to emails, processing internal system tasks, reviewing cases from the attorney network or vendor, and completing requests from internal departments.
• Properly code accounts with the appropriate bankruptcy status in a timely manner.
• Manage a queue of assigned accounts
• Review and process accounts that are Impound/Seized to ensure our collateral is secured and protected.
• Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account.
• Work with the family members and/or estate to verify and process options relating to a deceased customer’s account.
• Maintain corporate standards and compliance requirements.

Requirements:

• 1-2 years’ experience in late stage collections environment.
• The candidate must possess the ability to work both independently and within a team environment.
• High attention to detail
• H.S. diploma or GED required. Bachelor’s Degree is preferred
• Previous Insurance claim and/or Bankruptcy experience is a plus

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Salary : $18 - $20