What are the responsibilities and job description for the Human Resources Generalist position at American Student Assistance?
Position Summary
The Human Resources Generalist provides support to the People & Culture Department, managing a variety of functions including Benefits and Leaves Administration, HRIS Systems administration, with a focus on UKG Pro Systems functionality and user experience, and General Human Resources Operations. This role serves as a central point of contact for employees and managers, assisting in the implementation of HR policies and programs. The Human Resources Specialist plays a key role in supporting HR initiatives, ensuring smooth HR operations, and fostering a positive work environment.
KEY PERFORMANCE AREAS
Benefits Administration (20%)
Administer employee benefits programs, including leaves of absence (FMLA, ADA accommodations, and other statutory leaves)
Support employees with benefits enrollment, changes, and inquiries, providing detailed information on available options and eligibility requirements.
Ensure compliance with provisions of ERISA, HIPAA, COBRA, ACA, and other federal and local regulatory requirements.
Audit and reconcile benefit plan and benefit -related invoices, process discrepancy reports.
Coordinate annual benefits open enrollment by preparing communication materials, conducting informational sessions, and processing employee elections.
Work with benefits providers to resolve employee issues and ensure accurate processing of benefits-related transactions.
HRIS Administration (40%)
Serve as systems administrator, in partnership with P&C Program Manager. Manage functionality and data integrity of HR systems, focusing on functionality, integration, and user experience of the UKGPro system across the organization.
Generate and deliver a variety of routine weekly, monthly, and ad hoc reports as needed for management to support P&C decision making and compliance reporting. Prepare P&C dashboard for leadership and employees, update them regularly.
Manage UKG Pro in partnership with P&C Program Manager (workflow, user administration, compensation and salary administration, benefits administration, employee self-service, annual open enrollment, onboarding, recruiting, performance review process and general HR administration).
Define and manage system security standards, ensuring appropriate and proper levels of access for all users.
Collaborates in the development, administration, maintenance, and modification of HRIS processes, procedures, and guidelines.
Assign UKGPro roles to users including basic training and troubleshooting.
Collaborate with P&C team to ensure data is uploaded to electronic file management system as appropriate.
Communicate with other members of the People & Culture team to resolve system issues.
Manage the day-to-day support to end users, troubleshoot issues and recommend solutions.
Maintain and update the HR Information System(HRIS) with employee data, ensuring accuracy and confidentiality of information. Perform system audits to ensure data integrity.
HR Operations (40%)
Assist in the onboarding process by preparing new hire paperwork, conducting orientation sessions, and ensuring a smooth transition for new employees.
Assist with interview scheduling and candidate communications.
Collaborate with P&C Leadership in implementing employee recognition programs, team-building activities, and wellness initiatives.
Maintain accurate and up to date employee records, including personnel files, in compliance with legal requirements and company policies.
Conduct periodic audits of HR practices and records to ensure compliance and identify areas for improvement.
Support payroll processing by collecting, reviewing, and verifying time keeping records, including hours worked, overtime, and leave balances. Act as liaison with payroll to review changes and ensure accuracy.
Maintain deduction update log for biweekly meetings with Payroll.
Work with HRBPs in managing the LMS (Learning Management System)
Assist in coordinating employee training programs and professional development initiatives, including scheduling, communication, and tracking participation.
Support the implementation of performance management processes, including performance reviews, goal setting and feedback mechanisms.
Participate in P&C Projects and initiatives, such as diversity and inclusion programs, employee engagement activities, and process improvement efforts.
Collaborate with the P&C team members to develop and implement programs that enhance the employee experience and support organizational objectives.
Qualifications : Experience :
Minimum of 3-5 years of experience in human resources or a related field, with a focus on HR coordination and systems administration.
Demonstrated experience in benefits administration and leaves management.
Experience in administration of HRMS required, including maintaining, upgrading, and troubleshooting of various HRMS applications that include payroll, recruiting and benefits.
Knowledge of all federal, state, and local regulations and compliance requirements related to employee Benefits. Solid understanding of HR practices, employment laws, and regulations, including EEO, FMLA, and FLSA.
Strong analytical skills and ability to interpret and communicate data.
Excellent customer service skills including understanding users’ needs, offering solutions, and following up to ensure end user success.
Initiative and drive to continuously improve processes and systems.
Project management skills including attention to detail, highly organized.
Proven ability to work effectively in teams and with individuals at all levels within an organization.
Experience managing several tasks and priorities; exercise sound judgement and independent working; a self-starter.
High level of accuracy and attention to detail in managing HR records, data, and documentation.
Maintain a high level of confidentiality and professionalism when handling sensitive employee information.
Ability to work collaboratively with HR colleagues and other departments to support HR initiatives.
Commitment to Service Excellence.
Preferred
Minimum of two (2) years administrator experience with UKG Pro (formerly UltiPro)
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Human Resources Generalist?
Sign up to receive alerts about other jobs on the Human Resources Generalist career path by checking the boxes next to the positions that interest you.
