Computer Support Specialist

Location: Onsite in Greeneville,TN
Schedule: Monday-Friday second shift 4:00 PM – 1:00 AM. Will move to first shift when second shift production ends. Saturdays are also required at times.
Additional Info: Metatarsals are required on the first day

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• High School, secondary diploma, or equivalent
• Degree in an Information Technology discipline or equivalent experience.

Preferred Qualities:

• Desktop support experience
• Previous experience working in a factory environment
• Works well in teams

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

• Responsible for effective e-mail communications and ability to create and maintain basic

documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests

• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Type: Contract

Pay: $22.00 per hour

Expected hours: 37.5 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $22