IT Helpdesk specialist

Job description

Title - Computer Support Specialist

Location - Johnston, IA (Onsite)

Overview

Position Title

Infrastructure Engineer

Specific Position Requirements

** Visa sponsorship is not available, now or in the near future, for this position**

This is 100% onsite – fully remote candidates will NOT be considered for this position

Top Must Haves:

1. Focus on break fix for hardware/software and ensuring customer satisfaction

2. Working and collaborating in a team environment to solve problems and work on projects

3. Good communication and ability/desire to learn

Manager is open to recent grads

Education Preferred: no but relevant experience is

Years of Experience Required: 1 year min

1st shift, 40 hours/week. Onsite position.

Job Description/Day to Day responsibilities

Computer Support Associate

Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

No driving of Deere equipment

Business casual dress code. Will need metatarsal shoes for the first day of assignment.

Cross border work is not permitted for this role.