What are the responsibilities and job description for the IT Helpdesk Technician position at Iowa Radiology P C?
We want YOU to join the Iowa Rad family!
Position Summary:
We are seeking a dedicated IT Helpdesk Technician to join our team at Iowa Radiology. This role is critical in supporting our radiology department and ensuring that all technology systems function effectively to deliver quality patient care. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for customer service in a healthcare environment. We truly care about our employees, their health and well-being, and their career goals and aspirations.
Responsibilities of the IT Helpdesk Technician:
- Provide first-level technical support to end-users, including radiologists, technicians, and administrative staff, via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues related to radiology systems, imaging devices, and associated applications.
- Assist with the installation, configuration, and maintenance of IT equipment, including servers, workstations, printers, and network devices.
- Monitor and respond to service requests in a timely manner, maintaining a high level of customer satisfaction.
- Document all support activities in the ticketing system, ensuring accurate tracking and resolution of issues.
- Collaborate with IT team members to implement system upgrades and software patches, particularly for radiology information systems (RIS) and picture archiving and communication systems (PACS).
- Provide training and support to staff on new technologies and software applications.
- Assist in maintaining compliance with healthcare regulations, including HIPAA, by ensuring data security and patient confidentiality.
- Participate in on-call rotation for after-hours support as needed.
Qualifications of the IT Helpdesk Technician:
- Education:
- Associate’s degree in Computer Science, Information Technology, or a related field/related military experience.
- Experience:
- Proven experience in an IT helpdesk or technical support role, preferably in a healthcare setting.
- Strong knowledge of computer systems, networks, and troubleshooting methodologies.
- Familiarity with radiology-specific software and protocols (e.g. RIS, DICOM, PACS, HL-7) is a plus.
- Skills & Abilities:
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
Why Join Us:
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and innovative healthcare environment.
- Work alongside a passionate team of healthcare professionals committed to excellence.
Benefits include but are not limited to:
- Health, dental and vision insurance
- Life insurance
- Short-term and long-term disability insurance
- Paid time off and paid holidays
- 401k retirement plan
- Referral program
- Continuing education opportunities
Iowa Radiology, Professional Medical Management (PMM), and Iowa Diagnostic Imaging and Procedure Center (IDIPC), are equal opportunity employers. We are committed to fostering a diverse, inclusive, and respectful workplace. All qualified candidates are given equal employment opportunity without regard to race, color, national origin, sex, gender identify, sexual orientation, age, disability, religion, or any other characteristic protected by federal, state, or local law.
We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available to individuals with disabilities from the application process and throughout employment with any of our companies.
