IT Support

Additional Information:

• This is for one, 1st shift position (7 am to 3:30 pm) - will work ONSITE

• OT is possible

• Metatarsals are required on the first day

• Some travel between SurePoint Ag and SurePoint Electronics locations using personal vehicle is possible

• Visa sponsorship is not available, now or in the near future, for this position

• The manager is looking for candidates who will not have to relocate far for this position

Job Description:

• Provide onsite deskside support to the SurePoint Ag location through performing the following duties

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

• Responsible for effective e-mail communications and ability to create and maintain basic

documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests

• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals

• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

• Knowledge of computer security policies and a general overall knowledge of computer security concepts.

• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

At this time, the position has only been approved for 6 months.

Business casual dress code. Will need metatarsal shoes for first day of assignment.

Cross border work is not permitted for this role.