IT Applications Support Manager

IT Applications Manager

POSITION OVERVIEW

ESSENTIAL FUNCTIONS

• Serve as the internal application lead in implementing new applications; work closely with users to ensure that implementations and related integrations meet the functional and business requirements
• Manage the development, QA, deployment, and infrastructure for an internal custom database and online customer application suite
• Manage all aspects of business as it relates to IT applications systems, including upgrades, testing, and coordinating service outages with the out internal and external clients
• Oversee the provisioning, support, and training for end users with their workstations and all internal software applications
• Qualify internal software application needs through thorough process review with internal users; gather and document functional and business requirements
• Work closely with user groups to define and present the business case for new software capabilities to applications director and senior management
• Collaborate with impacted users to research and identify a short list of competing software products that most appropriately meet the defined and documented requirements
• Learn our data and develop a data plan to address digitization and management.
• Document – Document – Document
• Expand our dashboarding and reporting capabilities
• Take on application support over the next 12 months
• Learn our business in order to provide value added technology solutions
• Other related tasks as needed.

SAFETY, HOUSEKEEPING & SECURITY

• Maintain a neat, clean and orderly work area and ensure company housekeeping policies and procedures
• Ensure the security of the facility, its environment and any potential safety hazards in the warehouse and on the dock
• Support and abide by the Company’s Safety and Security programs, initiatives, policies and procedures

• Hands on with SharePoint, Azure and O365 is required
• Hands on with Veeam and VMWare required
• Hands on with AD and Microsoft Server required
• Experience with data analysis and relational databases; solid understanding of application data structures
• Demonstrated ability and technical expertise in identifying, evaluating, developing, and implementing business software systems and related process documentation that meet business requirements and are cost effective
• Analytical, process, and operational skills to analyze complex issues and implement sensible solutions

• TOGAF, ITIL, COBIT
• MOS, MCSA
• Bachelor's degree preferred

• 3 years of progressively more responsible experience managing business IT systems
• 2 years of experience in a DBA or technical analyst role
• Experience supporting on premise and cloud applications
• Supply chain experience desirable

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger to type. The employee frequently is required to sit for long periods of time throughout the day. Stand, walk, stoop and reach for items such as files or books at, above or below desk level. Specific vision abilities required by this job include close vision, strenuous focus on a computer screen and ability to adjust focus. This position requires a person to hear and speak clearly to articulate work orders.

QUALITY STATEMENT

All employees play a pivotal role to ensure quality objectives happen at every level within the organization. Every employee is expected to improve each day, adhere to customer and regulatory requirements, and continuously strive to exceed company and customer expectations.

AAP/EEO STATEMENT

United Warehouse Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position.