What are the responsibilities and job description for the Technical Support OR Helpdesk Analyst position at American Technology Consulting?
Job Title : Computer Support Associate
Work Arrangement : Onsite
Location : Johnston,IA
Mode : Contract
To provide onsite deskside Tier 2 support performing the following duties
Job Duties:
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic
Job Requirements:
• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:
• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Salary : $40,000 - $50,000
