Test Automation Specialist

***This requisition's current PO is funded through 6/30/25, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/25-6/30/26.***

***Work location is majority remote; however, selected candidates will be required to report IN-PERSON for an interview at PennDOT’s offices at The Keystone Building (400 North Street, 5th floor, Harrisburg PA). Engaged candidates will also need to report IN-PERSON to pick up commonwealth-issued equipment as part of onboarding and may be required to report for occasional in-person meetings or training.***

***The method of interview is Round 1 virtual via Teams, then Round 2 in-person at The Keystone Building.***

***With that in mind all candidates must be roughly within an hour of central PA, specifically The Keystone Building.*** 

***Selected candidates must provide a completed PATCH check and work authorization done at vendor expense prior to engagement.***

***On-site work location is a secured floor. Engaged candidates must bring a check or money order for $20 payable to the Commonwealth of Pennsylvania on the first day work to pay for a badge.***

Additional Work Details:

• The initial contract is full time, 40 hours per week; Work hours are 8:00 AM – 5:00 PM, Monday – Friday excluding state holidays and other office closings; Lunch is 12:00 PM – 1:00 PM
• The selected candidate is expected to comply with existing agency procedures and policies

The Test Automation Specialist position will encompass the following activities:

1. Candidate should be able to explain good design principles and ask for required input and data from the project team to measure performance
2.  Support developers as they build automated test scripts and plans that the candidate will execute.
3. Gather requirements and formalize into a testing plan.

Program, configure, automate, and execute testing, primarily performance testing.

1.  Record, create, edit, and execute tests for both quality and performance on systems within PennDOT.
2. Report and present verbally and in writing test results for development teams to assist in isolating defects and vulnerabilities.
3. Perform analysis, triage, and remediation as needed to ensure proper execution of tests and to resolve connectivity or other run-time issues
4. Automated testing of other types, including functional and regression testing may be included but are less than 10% of testing requests.

Research and Maintenance:

1. Perform research on testing tools in the marketplace for features and pricing that offers value to PennDOT.
2.  Responsible for reviewing vendor documentation and presenting customized documentation for the proper implementation of tools within PennDOT.
3. Maintain and update versions of existing tools. Rollout new versions to user community, as needed.

Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.

Troubleshoot technical issues and provide step-by-step instructions or guidance to resolve customer concerns.

   Document and track customer interactions and issue resolutions using our CRM system (Remedy).

 Collaborate with cross-functional teams to escalate and resolve customer issues efficiently.

   Identify common customer challenges and contribute to the development of self-service resources, knowledge base articles, and other support materials.

    Proactively follow up with customers to ensure their issues are fully resolved and their needs are met.

 Continuously seek opportunities to improve the customer support experience and provide feedback to the team leads and management.

Skill Required/Desired Amount of Experience

1.  Required 4 Years -- Industrial grade testing tools from a recognized vendor\organization such as IBM Rational Performance Tester, Selenium, or Apache JMeter to build and run quality and/or performance tests.
2. Required 2 Years -- Basic programming knowledge in a common language. Must be able to customize test scripts with variable data and adjust test execution to properly reflect test requirements.
3.  Required 2 Years -- Knowledge of a common integrated development environment (IDE) such as Eclipse or MS Visual Studio.
4. Required Experience with Microsoft Windows.  
5. Required Microsoft Office 365.
6.  Required ability to communicate and work independently.
7.   Required excellent customer service skills.
8.  Required knowledge of digital accessibility concepts and techniques

Salary : $20