What are the responsibilities and job description for the Area Manager - Medico LB position at American Textile Maintenance Co.?
Medico Healthcare Linen Service is seeking an Area Manager to directly manage our customer-facing Service team. The ideal candidate will have a minimum of 5 years’ experience leading teams, and a solid customer service background, to include face to face interactions and service-oriented business relationships. Responsibilities include leading and coaching team members; managing the overall performance of a team 4-5 routes; providing leadership by fostering a safe working environment; successful resolution of customer-related issues; maintaining customer contract renewals; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction.
Job Description:
Requirements:
Knowledge/Skills/Abilities
· Achieving sales, profit, inventory and payroll goals;
· Managing a budget and dealing with operational issues that affect service.
· Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone, when necessary, to assist in the pick-up and delivery of products or services
· Performing managerial duties
· Engages and collaborates with other departments
· Handle customer inquiries and complaints
· Knowledge and ability to provide information about the products and services
· Troubleshoot and resolve product issues and concerns.
This job description is not intended to be all-inclusive and employees will also perform other duties as assigned by management as required.
Medico Healthcare Linen Service reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Education:
- An Associate’s degree is required, a Bachelor's Degree preferred in Business Administration or Communication.
Skills:
- 5 years active driving experience
- Excel and other Microsoft products
- Up to 5 years of Management experience
- Experience in industrial sales or customer service
- Excellent business writing skills
· Excellent presentation and documentation skills
Physical:
· Lifting, carrying and walking Medico Healthcare Linen Service products in and out of customer accounts up to 75lbs
*Must be fully vaccinated with Covid Vaccine*
Salary : $68,640
