What are the responsibilities and job description for the Specialist Landlord Relations position at American Tower?
Job Description
The Team
We are seeking a Landlord Relations Specialistto join American Tower's U.S. Tower division's Land Management team within the Finance organization. The Land Management team ensures the Company's U.S. assets are protected and ensures customers have positive experiences with American Tower. Day to day you will field and resolve general inquiries from landlords while maintaining high levels of customer service. As aLandlord Relations Specialist you will partner cross-functionally to ensure landlords' inquiries are answered and / or routed to the appropriate internal team(s) for processing.
Responsibilities
What You Can Offer Us
- Answer calls and address within one business day any landlord inquiry, while providing high-quality customer service throughout issue resolution, close out, and follow up.
- Review and address general requests from landlords. Manage multiple issues simultaneously.
- Develop long term, mutually beneficial relationships with landlords.
- Collaborate with internal teams to ensure interactions with landlords maximize the Company's financial interest and improve landlord relations.
- Provide copies of lease agreements and rent checks to landlords when requested.
- Maintain the Landlord Relationship Management database with contact, owner, and issue information.
- Other duties as assigned.
Qualifications
What You Need To Succeed
About Us
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE : AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
