What are the responsibilities and job description for the Operations Support Specialist, Retirement Services position at American Trust Retirement?
Job Summary:
As an Operations Support Specialist, you will be responsible for data entry, analysis, transaction processing, fee-related accounts receivable monitoring, researching and internal/external outreach regarding outstanding fees. Additionally, the role will also support reconciliation and money movement activities for institutional partner accounts. This position also provides the right candidate an opportunity for continuing education specific to the retirement services industry, as well as the ability to learn new technology and further career development.
Responsibilities:
- Quarterly fee processing.
- Invoicing process support
- Cash Reconciliation and Remittance for Institutional Partner Accounts
- Perform monthly reconciliations and initiate transfers through TNS
- Adjust notes in Plan Fee Instructions spreadsheet (e.g. final fees posted, special funds, forfeitures, TNS plan/fee bins, etc.)
- Add notes to Quarterly Fee Checklist as steps need adjusted or clarified.
- Update and maintain ACH banking instructions as changes occur.
- Respond to inquiries and requests from internal and external teams/clients via email, Teams, or SalesForce tickets.
- Accounts Receivable Support.
- Research outstanding fees.
- Communicate with internal and external clients regarding outstanding fees
- Monitor monthly aged receivables report
- Facilitate enrollment in ACH payment services
- Review, recommend and/or implement process improvements to assure compliance with audit controls or changes that have a positive customer impact or help to reduce company risk.
- Any other duties as assigned by supervisor.
Skills & Qualifications:
- Bachelor’s degree in business, finance, math or accounting preferred; or the equivalent combination of education and relevant experience.
- Attainment of ASPPA Retirement Plan Fundamentals RPF 1 & 2 within 6 months of hire.
- Excellent Communication Skills: Confidently and competently conveys and presents information that is straightforward, uncomplicated, professional and clear.
- Detail oriented with excellent time management skills.
- A solid and thoughtful approach that defines problems and analyzes information using a rational, systematic process.
- Open-minded and cooperative.
- Proficient with Microsoft Office products especially Excel
- Experience with Relius, MATC TNS, Matrix, and brokerage software (Schwab and Fidelity) a plus!
Who We Are:
EdgeCo Holdings is made up of several affiliated financial services companies, including AmericanTCS Holdings and NewEdge Capital Group. For over four decades, the EdgeCo companies have provided a suite of technology and support services to financial intermediaries and their clients, including full-service retirement plan administration, wealth management, brokerage, advisory, and trust and custody solutions.
AmericanTCS was built by a dedication to innovation, integrity, and desire to help people achieve a successful financial outcome. AmericanTCS is comprised of several subsidiary companies, divisions, and brands, including American Trust Custody, American Trust Retirement, American Trust Wealth, American Technology Automation (Pension Pro and Hub ), and FiduciaryxChange. Together, they provide industry-leading financial services to the American workforce with the mission to create financial security for all Americans. Currently, AmericanTCS has over $600 billion assets and supports over 425K retirement plans.
What We Offer:
Compensation will be comprised of a base salary and an opportunity to qualify for bonus(es) or commissions. EdgeCo Holdings' benefit package includes health, dental, vision, short-term disability, long-term disability, life insurance, PTO and 401(k) match (after applicable waiting periods).
Applications will be accepted on an ongoing basis.
