What are the responsibilities and job description for the Operations Support Specialist position at American Trust Retirement?
Job Summary
As an Operations Support Specialist, you will be responsible for data entry, analysis, transaction processing, fee-related accounts receivable monitoring, researching and internal/external outreach regarding outstanding fees. Additionally, the role will also support reconciliation and money movement activities for institutional partner accounts. This position also provides the right candidate an opportunity for continuing education specific to the retirement services industry, as well as the ability to learn new technology and further career development.
Responsibilities:
- Quarterly fee processing.
- Invoicing process support
- Cash Reconciliation and Remittance for Institutional Partner Accounts
- Perform monthly reconciliations and initiate transfers through TNS
- Adjust notes in Plan Fee Instructions spreadsheet (e.g. final fees posted, special funds, forfeitures, TNS plan/fee bins, etc.)
- Add notes to Quarterly Fee Checklist as steps need adjusted or clarified.
- Update and maintain ACH banking instructions as changes occur.
- Respond to inquiries and requests from internal and external teams/clients via email, Teams, or SalesForce tickets.
- Accounts Receivable Support.
- Research outstanding fees.
- Communicate with internal and external clients regarding outstanding fees
- Monitor monthly aged receivables report
- Facilitate enrollment in ACH payment services
- Review, recommend and/or implement process improvements to assure compliance with audit controls or changes that have a positive customer impact or help to reduce company risk.
- Any other duties as assigned by supervisor.
Skills & Qualifications:
- Bachelor’s degree in business, finance, math or accounting preferred; or the equivalent combination of education and relevant experience.
- Attainment of ASPPA Retirement Plan Fundamentals RPF 1 & 2 within 6 months of hire.
- Excellent Communication Skills: Confidently and competently conveys and presents information that is straightforward, uncomplicated, professional and clear.
- Detail oriented with excellent time management skills.
- A solid and thoughtful approach that defines problems and analyzes information using a rational, systematic process.
- Open-minded and cooperative.
- Proficient with Microsoft Office products especially Excel
- Experience with Relius, MATC TNS, Matrix, and brokerage software (Schwab and Fidelity) a plus!
