What are the responsibilities and job description for the M365 Operations Support Specialist position at Lexmark?
We are seeking a highly motivated and skilled M365 Operations Support Specialist to join our team at Lexmark. The successful candidate will be responsible for providing Level 2 (L2) support for Microsoft 365 (M365) tools, with a specific focus on Exchange Online, Teams, and OneDrive. This role will involve assisting with the day-to-day operations, troubleshooting, and maintenance of these platforms to ensure seamless and efficient functionality for our users.
General Responsibilities
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We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.
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General Responsibilities
- Respond to and resolve support tickets related to M365 tools within established SLAs.
- Collaborate with other IT teams to ensure integration and interoperability of M365 services.
- Document processes, procedures, and troubleshooting steps to improve support efficiency.
- Stay updated with the latest developments and best practices in M365 technology.
- Monitor and maintain the health of the Exchange Online environment, ensuring optimal performance and availability.
- Manage email flow, mailbox permissions, and security settings.
- Troubleshoot and resolve issues related to email delivery, access, and synchronization.
- Assist with migration projects involving Exchange Online, including onboarding of new users and decommissioning of old mail systems.
- Provide technical support for Microsoft Teams, including chat, meetings, and collaboration features.
- Manage Teams policies, settings, and permissions to ensure a secure and controlled environment.
- Resolve issues related to user access, connectivity, and integration with other M365 services.
- Assist with the deployment and configuration of Teams, including training and support for end users.
- Monitor and maintain the OneDrive environment, ensuring data integrity and availability.
- Help users with file synchronization issues and data recovery.
- Manage storage quotas, sharing permissions, and security settings.
- Provide training and support for users to maximize the use of OneDrive for Business.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- 2 years of experience in supporting M365 tools, particularly Exchange Online, Teams, and OneDrive.
- Strong understanding of M365 administration, troubleshooting, and best practices.
- Excellent problem-solving skills and ability to work independently or as part of a team.
- Strong communication skills, both written and verbal, to effectively support and train end users.
- Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Messaging Administrator Associate are a plus.
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!
We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.
Global Privacy Notice
Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice.
