Help Desk Support Analyst

Position Details:

📌 Title: AOC Application Help Desk Analyst

📍 Location: Onsite – 900 W. Capitol Ave, Suite 330, Little Rock, AR 72201

Key Responsibilities:

✔ Answer phone calls and emails to provide application support.

✔ Troubleshoot software functionality issues for end users.

✔ Maintain accurate call logs and documentation.

✔ Conduct functional testing and assist in training materials.

✔ Escalate unresolved issues to the appropriate support teams.

✔ Provide excellent customer service and adhere to Help Desk standards.

Required Skills & Qualifications:

🎓 Education: Bachelor’s degree preferred.

✅ 3 years of experience assisting end-users with software applications.

✅ 4 years in customer support & troubleshooting.

✅ Strong problem-solving and follow-up skills.

✅ Excellent communication skills (oral & written).

✅ Ability to work both independently and in a team environment.

💡 Preferred:

⭐ Experience with court software (Highly Desired).

⭐ Familiarity with Arkansas Courts (Preferred).

This is a fantastic onsite opportunity to work with AOC's Court Information Systems Division (CIS) in a fast-paced, collaborative environment.