What are the responsibilities and job description for the Help Desk Support position at Caresoft Inc?
Title: Help Desk Support
Location: North Little Rock, AR
Duration: Long Term
Role Description:
Answer telephones and emails and provide support to application users
Identify, evaluate and prioritize customer problems and services.
Utilize all technical resources to solve customer problems.
Escalate unresolved calls to appropriate support staff or service group.
Adhere to defined Help Desk procedures and standards.
Participate in on-going testing, training and departmental development.
Maintain accurate records and call logs for management reporting.
As needed, instruct end users in the appropriate use of reference materials
Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.
Read and comprehend technical service manuals and publications.
Detect and correct equipment errors.
Prioritize and schedule own workload.
Assist in coordination of changes, upgrades and new products.
Manage and report time spent on all work activities.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Ability to work independently as well as part of a team environment.
Ability to work under pressure is an essential function of the job.
Communicate accurate and useful status updates.
Follow quality standards.
Ability to work in a team environment.
Responsibilities:
Meet with customers to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.
Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, etc.
Provide expert level escalation and technical leadership
Support and maintain all customers software and systems, including servers, workstations and software.
Provide support for Microsoft operating systems (i.e. Office 365 and Google Apps for Government)
User, group, and computer creation and management within a Microsoft Active Directory environment
Performs systems maintenance activities through error reports, user modification requests and system problems.
Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets)
Learn and Support MAC
Job Type: Contract
Pay: $21.00 - $23.00 per hour
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $21 - $23
