What are the responsibilities and job description for the Senior Manager - Brand Marketing position at American Water Resources LLC?
Job Description
Job Description
Who we Are
Oncourse Home Solutions (OHS) is a people-centric, $450M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.7 million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water / gas / electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water / gas / electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and / or harassment.
Position Summary
We are seeking a Senior Manager, Brand Marketing to support the development and execution of Oncourse Home Solutions' brand strategy across key stakeholders, including customers, partners, employees, and service providers. Reporting to the Head of Brand Marketing, this individual contributor role will play a pivotal part in bringing our brand to life through strategic marketing initiatives, brand reputation management, and the execution of key brand-building efforts.
The Senior Manager, Brand Marketing will collaborate closely with internal teams and external agency partners to ensure brand consistency across all channels, enhance brand perception, and support go-to-market strategies. This individual will also help develop marketing materials, manage brand-related communications, and oversee brand marketing activations across digital and offline touchpoints.
This position requires a balance of strategic thinking and hands-on execution, with the ability to drive initiatives forward while ensuring alignment with overall business goals.
This role is based in Naperville, IL office. A regular in-office hybrid model (generally T-Th in office, M&F remote) is required, as our office environment is a key driver of our company culture and employee experience.
Responsibilities include but are not limited to :
Brand Strategy & Activation
- Support the Head of Brand Marketing in defining and implementing the Oncourse brand strategy across customer, partner, employee, and service provider audiences.
- Ensure brand positioning and messaging are consistently applied across all marketing channels.
- Activate the brand at key touchpoints within the customer journey, including enrollment, account management, and claims.
- Contribute to the development of brand guidelines for the Oncourse portfolio, including American Water Resources and Oncourse Home Solutions.
- Collaborate with marketing, product, and customer experience teams to ensure the brand promise is reflected across all touchpoints.
Brand Reputation & Public Relations
Marketing Execution & Creative Development
Cross-Functional Collaboration & Digital Engagement
We’re Excited If This Is You
Experience and Qualifications of the Role
Computer Skills Needed to Perform the Job
Education
Bachelor’s degree or equivalent work experience required.
Certificates, Licenses, Registrations
N / A
We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $115,000 - $165,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.
Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Join our SUPER Team and Enjoy Amazing Benefits!
Competencies
Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Action Orientated - Enjoys working hard; is action oriented and full of energy for the things that he / she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
No external recruiter or agency calls / communication will be accepted. Qualified candidates should apply online.
Salary : $115,000 - $165,000
