What are the responsibilities and job description for the Sr Operations Support Rep position at American Water?
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Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are
Beautifully Different
We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE : AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Waters 6,500 talented professionals leverage their significant expertise and the companys national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barrons 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agencys WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. _
Primary Role
Responsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and / or regulatory compliance. _
Key Accountabilities
Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues / receipts, purchase orders, customer payments, and bank deposits. Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs.
Maintains financial and / or other business records, journals and ledgers. (30%)
Interacts with internal / external customers regarding various issues and provides any additional assistance. Researches and resolves difficult Zcustomer questions, concerns, difficulties, inquiries and / or problems. (30%)
Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Advantex and Orcom. Compiles and reviews numerous essential reports on a daily / weekly / monthly basis (30%)
Performs other duties as assigned. (10%) _
Knowledge / Skills
Advanced knowledge of office procedures.
Advanced math knowledge
Advanced knowledge of water distribution systems and water and wastewater field operations.
Advanced working knowledge of computer programs.
Advanced knowledge of network and maintenance related issues.
Advanced knowledge of company billing guidelines and state billing regulations. _
Experience / Education
Minimum of 2 - 5 years related clerical experience required.
High School Diploma or GED required. _
Travel Requirements
None or minimal travel. _
Work Environment
General office environment.
In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items. _
Certifications & Licenses
Valid Drivers License and ability to pass motor vehicle background check. _
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants
based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
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Charleston, WV
Full Time