What are the responsibilities and job description for the Customer Support Rep. Sr. position at GE Aerospace?
Job Description Summary
Unison is the leading provider of differentiated engine controls, accessories, and performance monitoring solutions in the Aerospace, Defense & Space segments. Serving both original equipment manufacturers and aftermarket customers, Unison designs, manufactures and supplies the most advanced components and systems in the world.
The Customer Support Representative will process orders and administer customer contracts, exhibiting superior customer service. In the role of Customer Support Representative, you will serve as an interface between the site and the assigned customers globally.
Job Description
Roles and Responsibilities
Serve as interface with assigned customers on issues involving customer orders and associated activities to ensure effective communications / feedback.
Provide effective customer service and understand customer needs.
Work in conjunction with Sales Directors / Customer Program Managers, to service and manage various order type processing / entry / quoting and resolution of any issues, including customer portal alignment and maintenance, as required.
Interact with internal organizations to effectively resolve customer issues on a proactive basis.
Prepare, review, and submit quotes to customers as required.
Support Lean process improvement initiatives including standard work development / SOP creation and maintenance and participate in associated projects.
Provide timely resolution on :
Customer order processing
Customer inquiries
Customer order tracking / reporting
RFQ (Request for Quote) submittals and status\short flows (expedites)
AOG / Spares
A / R Dispute Invoicing Resolution
Required Qualifications
High School diploma / GED
Minimum of 2 years of customer service experience
Desired Characteristics
Business degree from an accredited university or college
Experience in Customer Purchase Order Review / Entry and Fulfillment.
Strong customer facing support background and experience in the day-to-day management of a defined customer account base.
Experience in the review and interpretation of Customer Purchase Orders, RFQ’s and other requirements flowed through customer contract documents.
Strong PC skills; (Microsoft Office, Word, Excel, PowerPoint), data manipulation and e-commerce experience a plus
Effective communication skills, both verbally and written
Strong team player with experience integrating across various organizations
Effective planning / organization and project management skills
Strong background in Contract review, administration, and flow down
Strong understanding of MRP / ERP concepts
Self-motivated individual with proven ability to handle multiple tasks in a high stress situation
Experience working Lean process improvements.
Detail oriented, organized, self-motivated, assertive, and able to work in a team environment
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer () . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided : No
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
