Regional Operations Director - Assisted Living Division

Are you a dynamic leader with a passion for senior living operations? Do you excel in multi-site management, driving operational excellence, and mentoring high-performing teams? Americare Senior Living is looking for an experienced Regional Director of Operations (RDO) to oversee 12 senior living communities across Illinois and the St. Louis area.

Competitive Compensation & Benefits

• Base Salary: Starting at $105,000 (commensurate with experience)
• Performance Bonus: Up to $60,000 annually
• Comprehensive Benefits Package, including Healthcare, 401(k), PTO, and more
• Relocation Assistance Available for qualified candidates
  
  

Why St. Louis?

Considering relocation? St. Louis offers:

• Affordable cost of living with a high quality of life
• Vibrant culture, professional sports teams, and a thriving food and craft beer scene
• Top-rated healthcare and education
• Easy travel access with a central U.S. location
  
  

What We’re Looking For

• Proven leadership in multi-site senior living operations
• 4 years of administrative or supervisory experience (Senior ADM or multi-site management preferred)
• Licensed Nursing Home Administrator (NHA) in Missouri or eligibility to obtain
• Strong financial acumen, people leadership, and sales management experience
• Ability to travel regularly throughout the assigned region
  
  

Are you looking to have fun while making a meaningful impact in the lives of seniors?

Who We Are

At Americare, we make a difference in the everyday lives of others, and we are proud of the work we do. We have created communities that embrace our team members like family. Our senior living communities are places where excellence thrives and that we proudly call home. Our culture is built on recognition, empowerment, and a side of fun. We've consistently been certified as a Great Place to Work, ranked on Fortune's annual Best Workplaces in Aging Services list, and were recently recognized as one of the 2024 Best Senior Living providers by U.S. News & World Report!

Why Join Americare?

• Impactful Work: You can make a difference every day, receive plenty of hugs, and be the one to put a smile on the faces of our residents.
• Supportive Community: You can be part of a compassionate team that truly values teamwork and respect.
• Career Growth: Whether you're a newbie or a seasoned pro, we offer exciting opportunities for you to advance both professionally and personally.
• Fun and Engaging Environment: Work hard and have fun in an inclusive environment where you'll create lasting friendships and experience unforgettable memories.
• Work-Life Balance: Enjoy flexible scheduling options that fit your life.
  
  

What we offer:

• Recognition and Appreciation: Truly feel valued with meaningful shout outs and recognition.
• Family Atmosphere: Close-knit community where everyone feels at home.
• Paid Time Off: Enjoy a competitive PTO plan to recharge and relax.
• Daily Access to Wages: Flexibility to access your pay whenever you need it.
• Complimentary Meals: Delicious free meals while you work.
• Tuition Assistance: We support your educational pursuits so you can chase your career dreams!
• Comprehensive Benefits: Health, Dental, Vision, Life Insurance, Short- and long-term disability, and so much more...
• Earn More: Your hard work is rewarded with competitive pay and annual wage increases based on performance.
• 401(k) Plan: Secure your future with company contributions
  
  

Take the next step in your career at Americare Senior Living and make a difference today!

Position Summary

The Regional Director of Operations (RDO) is responsible for approximately 10 to 15 selected communities within a designated region of the Assisted Living Division. Reports directly to a Vice President of Operations Assisted Living Division. This position is responsible for ensuring operational excellence and modeling Americare culture that demonstrates our RISING Team Values and Hometown Hospitality to meet resident, employee, and fiscal goals/needs. Success will be measured by a combination of metrics focusing on resident care/experience, employee experience, being a good neighbor in the community and financial results. The RDO has direct supervisory responsibility for the Administrators (ADMs) at each of the senior living communities within the assigned region. This position also partners closely with a Regional Sales/ Community Outreach Representative, a Regional Nurse Consultant and an Operations Business Consultant.

Essential Functions

• Creates a culture of accountability within region that defines the actions needed to produce results. Clearly sets targets and provides direction on achieving community and regional goals and empowers individuals to be part of the solution to obstacles that stand in the way of meeting goals.
• Oversees community management to ensure accountability for the control, utilization, and conservation of the physical and financial assets of each community.
• Monitors community compliance with operating rules, laws and regulations and the principles and policies each institution practices to see that they are ethical and sound.
• Ensures that each administrator creates a positive work environment for employees, living our RISING Team Values, and driving consistent execution of the Hometown Hospitality customer service model.
• Provides secondary oversight (behind community administrator), and works collaboratively with regional nurse to ensure clinical compliance and practice in communities along with Americare standards and programs.
• Partners with the Sales team to execute sales and marketing efforts that achieve maximum occupancy and value per unit; collaboratively changes course when activities are not producing the desired occupancy results.
• Responsible for the recruitment, selection, coaching and direction for ADM role and for other roles within communities as needed.
• Ensures recruitment, retention and engagement strategies are in place in each community utilizing Americare tools and support resources.
• Provides mentoring, coaching and development of ADM leadership.
• Provides training to a wide range of individuals to reinforce Americare culture, team building and programs.
• Monitors each community to see that all ASL directives are followed.
• Completes community audit process with follow up action planning and holds administrators accountable for progress on plan.
• Assumes on-call status and is prepared to assist administrators with emergency decisions and situations.
• Serves as interim administrator or appoints an interim administrator in times of position vacancy
• Supports the accomplishment of Americare’s Organizational and Divisional Strategic plans and related goals by involvement in work groups, pilot projects and creative approaches to Assisted Living and Senior Care environment.
• Leads successful implementation of new starts or transitional properties.
• Ensures each community has established goals and action steps that correspond to divisional and organizational goals, and monitors progress throughout the year with correction as needed.
• Sets goals and action steps with regional collaborative team- regional nurse, regional sales, and divisional business consultant, to meet community and division goals.
• Provides monthly report to VP, President and collaborative team to include community status and performance.
  
  

Position Qualifications And Requirements

• A combination of education and experience equivalent to at least an undergraduate degree. At least four (4) years of successful experience in administrative or supervisory position. Experience in multi-site management or as Senior ADM role a plus.
• Licensed in the state of Missouri as a nursing home administrator (NHA).
• Knowledge of MO/KS/TN/MS/IL regulations for Assisted Living as determined by region.
• Knowledge of sound administrative procedures and the ability to recruit, train, retain, and direct the work of others.
• Knowledge of sound financial management practices.
• Knowledge of and ability to implement sound and effective sales management.
• Ability to conduct and lead meetings.
• Ability to provide guidance and leadership to administrators.
• Ability to develop leadership and people skills in others through training and acting as a role model in the division.
• Experience in and ability to establish training plans and to execute training for a wide range of individuals with various experience levels- ADM, DON and/or front line.
• Must have current driver’s license and a good driving record.
  
  

Key Competencies

• Demonstrates sound judgment and discretion.
• Displays professional behavior and appearance with communication, documentation, and social skills in working with communities, organization or general public events.
• Exhibits excellent planning and organizational skills, verbal and written communication skills and the ability to collaborate with all styles of individuals at all levels of the organization.
• Requires tact and good judgment, ability to maintain positive and professional working relationships with all members within company.
• Functions as a polished, solutions-focused, professional leader at all times, positively impacting assigned communities and the company overall.
  
  

Work Environment

This exempt position offices from the employee’s residence and requires daily travel to communities in region with overnight stays scheduled for communities at distance. Additional travel via air to organization meetings as needed.

Physical Demands

This position must have the ability to handle computer tasks of some complexity in a variety or an independent and responsible manner. The must also have the ability to work accurately and efficiently with attention to detail while following protocol. This role needs to have a full understanding and ability to utilize a computer and learn required software as designated by company protocol. Employee must also have an understanding and ability to follow all regulations and policies by the State and Board of Directors. Employee must have communication skills to be able to interact with Home Health and Americare staff.

The physical demands of this position include;

Standing, sitting, walking, changing of position, reaching, extending hands & arms, reach across midline, crouching, balancing, kneeling, stooping, bending, lifting or carrying 35lbs & push and pull 100 lbs.

Sensory Demands

• Auditory:
• Ability to work with residents, visitors and staff of each community.
• Telephone or virtual consultations.
• Ability to tolerate different noise levels.
• Visual:
• For reading of fine print and numbers.
• Documentation of needed records.
• Visual assessment of buildings and grounds.
• Verbal:
• Must be able to communicate effectively with the public, residents, residents’ families,
  
  

administrators and employees at all levels.

Safety Equipment

• It is mandatory to follow safety policies and procedures including use carts when moving items as well as all personal protective equipment. Rather than lift heavy objects, break down items to smaller quantity.
• Use of seat belt when operating or traveling as a passenger in a car. Only use of handsfree cell phone or other electronic technology when operating a motor vehicle.
• Mandatory reporting of all work-related injuries within 12 hours to supervisor with participation in required documentation.
• Participation in our drug & alcohol testing procedures is a mandatory part of employment with this facility.
  
  

OSHA Exposure

Category III, not at risk for exposure to blood borne pathogens.

AAAP/EEO STATEMENT

Americare is proud to be an equal opportunity employer. Americare does not discriminate in employment opportunities, decisions or practices on the basis of race, color, religion, sex, genetics, national origin, age, mental or physical handicap or disability, citizenship or any other characteristic protected by law (may also be called “protected class”). In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Americare will be based upon merit, qualifications and abilities. Americare will also make reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in an undue hardship to Americare. This policy governs all aspects of employment, including hiring, job assignment, training, promotion, compensation, discipline, termination, and access to benefits and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Americare Senior Living is an EOE-(Equal Opportunity Employer) and drug-free workplace.