Hotel Front Desk Agent

About AmericInn Green Bay East

The AmericInn Green Bay East provides an elevated experience with a modern and residential style that is comfort driven. The 3-story, 67 rooms including suites hotel has over 1,000 square feet of flexible event space. The convenient location just outside Green Bay off of I-43 is ideal for football fans, business, and leisure travelers. Walking distance to grocery shopping, and food and minutes away from the Bay Beach and LAMBEAU FIELD.

Owned and operated by American Hotels (AH) LLC, the AmericInn Green Bay East is located at 2628 Manitowoc Rd, Green Bay, WI. To learn more, visit the official AmericInn Green Bay East website at https://www.wyndhamhotels.com/americinn/green-bay-wisconsin/americinn-lodge-and-suites-green-bay-east/overview or follow the hotel on social media via Facebook.

Thrive with our comprehensive Benefits Package such as health benefits, Team Member Recognition Events, Bi-annual reviews, and much more! Most benefits are available after 30 days of fulltime employment.

AH has a Substance Abuse Policy and is an Equal Opportunity Employer.

The Front Desk Agent is responsible for taking care of guest requests at the front desk following brand standards and steps of service.

Examples of Duties (include but are not limited to the following):

• Welcome and register guests into Hotel, fulfilling requests, following special instructions, and adhering to established security and credit policies and procedures, using standards of service.
• Check guests out of the hotel in accordance with procedures; make changes, and post charges to guest accounts following steps of service.
• Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts, and secure bank.
• Accept, change, and cancel hotel reservations
• Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports
• Keep up with laundry during your shift and maintain clean lobby.
• Help with breakfast, if required
• Handle hotel emergency situations following emergency guidelines
• Perform additional duties and projects as assigned

Qualifications:

• Service Experience
• Flexible schedule availability, required to work day, night and occasional overnight shifts, including weekends and holidays
• Ability to multitask and handle stress in busy periods
• The employee is required to stand, walk, for prolonged periods of time
• Ability to frequently lift and/or move up to 50 lbs, to handle guests' packages or luggage
• Must have good near and far vision, including the ability to read and interpret written instructions/directions
• Must be able to communicate effectively with guests and co-workers
• Ability to distinguish smells
• Duties mainly performed indoors
• Must be able to hear, moderate noise level.

Summary
As a Hotel Front Desk Agent, you will be at the forefront of providing exceptional guest services and ensuring a seamless experience for our hotel guests. With core skills in customer service, front desk operations, and hospitality, you will be responsible for check-ins, check-outs, and addressing guest inquiries. Your premium skills in hospitality management and multilingual abilities will enhance our guests' experience, while your relevant skills in multi-line phone systems and guest relations will contribute to the overall efficiency of our front desk operations. Join our team and be a key player in creating memorable stays for our guests in a welcoming and professional environment.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Overnight shift

Ability to Commute:

• Green Bay, WI 54311 (Required)

Ability to Relocate:

• Green Bay, WI 54311: Relocate before starting work (Required)

Work Location: In person

Salary : $16