What are the responsibilities and job description for the Front Desk Agent position at AmericInn Lodge & Suites?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and assist guests upon arrival, providing a warm and friendly welcome.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
- Handle reservations and inquiries via phone systems and in-person interactions.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest concerns or complaints promptly and effectively, maintaining a high level of customer satisfaction.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Maintain cleanliness and organization of the front desk area at all times.
Qualifications
- Previous experience in front desk operations or hotel management is preferred.
- Strong customer service skills with a focus on hospitality excellence.
- Proficiency in phone etiquette and handling multi-line phone systems.
- Bilingual or multilingual abilities are highly desirable to assist diverse clientele.
- Knowledge of hospitality management practices is a plus.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent organizational skills with attention to detail in managing guest accounts and reservations.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $12.00 - $12.55 per hour
Expected hours: 20 – 40 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $12 - $13
