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Front Desk Associate

AmericInn of North Branch
North Branch, MN Full Time
POSTED ON 12/30/2024 CLOSED ON 2/28/2025

What are the responsibilities and job description for the Front Desk Associate position at AmericInn of North Branch?

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for the hospitality industry.

Duties

  • Greet guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently, ensuring a smooth experience for guests.
  • Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
  • Maintain accurate records of guest information and reservations using hotel management software.
  • Assist with night audit responsibilities, ensuring all financial transactions are accurately processed.
  • Address guest concerns promptly and effectively, striving to exceed their expectations.
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
  • Uphold hotel policies and procedures while maintaining a high standard of guest relations.

Skills

  • Strong background in hospitality or customer service is preferred.
  • Excellent phone etiquette and communication skills to interact effectively with guests.
  • Experience in hotel management or resort operations is a plus.
  • Ability to manage guest relations with professionalism and courtesy.
  • Multilingual abilities are highly desirable to cater to diverse clientele.
  • Familiarity with night audit processes is beneficial but not required; training will be provided.
  • Strong organizational skills with the ability to multitask in a fast-paced environment.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $14.50 - $15.00 per hour

Expected hours: 24 – 32 per week

Benefits:

  • Employee discount

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Morning shift

Ability to Commute:

  • North Branch, MN 55056 (Required)

Ability to Relocate:

  • North Branch, MN 55056: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $15

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