What are the responsibilities and job description for the Quality Assurance Specialist position at Americo Financial Life and Annuity?
Job Summary:
Americo is seeking a full-time Quality Assurance Specialist to join our team. This position handles the quality review for Operations associates, including new and tenured team members. This position will also review general workflow and procedures for the department while making necessary updates and working with leadership to calibrate expectations. This role will also participate in the training of new hires.
Key Responsibilities:
The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance, annuity, and Medicare Supplement Insurance company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!
What you’ll love about working at Americo:
Compensation: You’ll feel valued with our competitive pay and robust bonus program that’s offered to all associates.
Learning and development: We prepare you with a comprehensive, paid training program that will get you ready for success. Additionally, our Talent Development team creates a variety of development opportunities for associates at every stage of their careers.
Work-life balance: We place true value on work-life balance with our generous paid time off; you begin accruing hours right off the bat every month and it increases with tenure. All new hires earn over 4 weeks of paid time off annually, plus 11 paid company holidays! We also support new parents with a generous new child leave program, along with paid STD and LTD.
Health and well-being: We commit to your health and well-being and are proud to offer comprehensive health and life insurance options including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more.
Future planning: Americo offers a 401(k) with a company match, and we provide child care and education tax credits or savings options.
Giving back: We support several local organizations like Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.
The fun stuff: Americo participates in Kansas City Corporate Challenge, and it’s a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors as a way for associates to step away from work and enjoy each other’s company.
Bustling environment: Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance to your favorite restaurants and attractions. Plus, you’ll receive complimentary paid parking near our Americo offices – downtown parking is a premium, but we’ve got you covered.
Americo is seeking a full-time Quality Assurance Specialist to join our team. This position handles the quality review for Operations associates, including new and tenured team members. This position will also review general workflow and procedures for the department while making necessary updates and working with leadership to calibrate expectations. This role will also participate in the training of new hires.
Key Responsibilities:
- Updating Quality guidelines in cadence with release notes
- Assist with projects, testing, and the review of department procedures
- Communicate potential workflow issues to management and provide process improvement ideas
- Assist in the training and coaching of associates on new processes
- Perform quality review of associate work including other quality team members
- Efficient management of workload, goals, and objectives
- Exceptional attention to detail, striving to eliminate errors, and seek opportunities for process improvement
- Enjoys continuous learning, looking for opportunities to increase knowledge and self-development
- Brings a high-level of accountability and respect to the team
- Monitors project status and details, holding project owners accountable
- Innovative and creative thinker
- 4 year degree/equivalent years of relevant experience
The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance, annuity, and Medicare Supplement Insurance company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!
What you’ll love about working at Americo:
Compensation: You’ll feel valued with our competitive pay and robust bonus program that’s offered to all associates.
Learning and development: We prepare you with a comprehensive, paid training program that will get you ready for success. Additionally, our Talent Development team creates a variety of development opportunities for associates at every stage of their careers.
Work-life balance: We place true value on work-life balance with our generous paid time off; you begin accruing hours right off the bat every month and it increases with tenure. All new hires earn over 4 weeks of paid time off annually, plus 11 paid company holidays! We also support new parents with a generous new child leave program, along with paid STD and LTD.
Health and well-being: We commit to your health and well-being and are proud to offer comprehensive health and life insurance options including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more.
Future planning: Americo offers a 401(k) with a company match, and we provide child care and education tax credits or savings options.
Giving back: We support several local organizations like Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.
The fun stuff: Americo participates in Kansas City Corporate Challenge, and it’s a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors as a way for associates to step away from work and enjoy each other’s company.
Bustling environment: Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance to your favorite restaurants and attractions. Plus, you’ll receive complimentary paid parking near our Americo offices – downtown parking is a premium, but we’ve got you covered.
