Resident Services Coordinator (AmeriCorps Position, Providence)

Are you passionate about affordable housing access and community development? Do you have a knack for helping people solve problems?

If so, we’d love to talk to you about joining the Accessing Home AmeriCorps team, serving with our open host organizations: West Elmwood Housing Development Corporation, Crossroads Rhode Island and Women's Development Corporation Housing Opportunities Corporation. Here you'd serve as an advocate for low-income Rhode Island families experiencing housing instability. Our AmeriCorps program works with a variety of Rhode Island organizations that provide housing stabilization services. Those that are recruiting a member for this upcoming program year are listed below.

What We Do

Our members serve throughout Rhode Island, helping to provide housing stabilization resources and services to residents in need. As an AmeriCorps member, you will be joining a network nation-wide of like-minded individuals with an interest in getting things done for America. In the 31 years that members have been serving with AmeriCorps, 1.8 billion hours have been served at 36,000 service locations across the country.

West Elmwood Housing Development Corporation

The mission of West Elmwood is to bring opportunities to build a healthy, sustainable West End neighborhood by investing in and embracing resident empowerment to support the enhancement of economic mobility and equity for our community.

Women's Development Corporation Housing Opportunities Corporation

WDCHOC develops, owns, and manages affordable homes for families, older adults, veterans, and individuals with special support needs. We value community partnerships to bring resources to residents. We provide hands-on management to ensure quality permanent housing. RSCs provide support and resources, communicate with residents, listen to their concerns, and foster their feelings of pride and responsibility.

Crossroads Rhode Island

Crossroads is the leading provider of housing and services to those experiencing homelessness in Rhode Island. Using the best practices Housing First Model, we strive to help homeless or at-risk individuals and families secure stable housing. These services include: housing in more than 370 residences statewide, 24/7 emergency services, education and employment services, and comprehensive case management.

Duties may include, but are not limited to:

• Orient new residents to site properties, procedures and programs.
• Provide financial capability, eviction prevention, and foreclosure mitigation support and services to residents.
• Assist residents with accessing eviction prevention, rent/utility assistance, Case Management services and other connections to resources needed to prevent lease noncompliance notices and evictions when possible.
• Promote a positive collaboration between residents and property management and serve as liaison
• Maintain documentation of all interventions, including intake forms, privacy policies, and action plans. Keep all Personal Identity Information confidential. Enter relevant resident data into Salesforce.
• Cultivate a network of diverse resident leaders to enhance community quality of life and build a healthy, harmonious neighborhood
• Coordinate community events, such as resource fairs, to generate positive rapport between the property owner and residents. Make residents aware of available community resources and programming.
• Assist residents in understanding requirements for tenancy made by Property Managers, including on time rental payments. Facilitate discussions between residents and Property Management as needed.
• Connect residents to state, federal, and local resources, such as SNAP, DHS, food banks, etc.
• Provide childcare services on an as-needed basis, thereby allowing parents to meet with their Case Managers undisturbed and full focus on completing the work necessary to their family’s recovery from homelessness.
• Attend Accessing Home Orientation, bi-weekly Accessing Home Professional Development Training and debriefs not to exceed 20 percent of total hours served
• Provide services to at least 40 households over the course of the service term
• Attend Rhode Island AmeriCorps statewide events & training
• Submit bi-weekly time sheets, service logs, and reports to Accessing Home management

What You’re Good At

· You have strong communication skills and can adapt your message to your audience

· You love learning new things, and feel comfortable sharing this information in person, over the phone, and by email

· You are an adept problem-solver and coach; you can work with others to overcome challenges

· You are an empathetic and non-judgmental listener

· You love learning new things

· You can work independently but you really enjoy working on a team

· You are detail-oriented and organized

· You have strong and adaptable computer skills; you’re familiar with Microsoft Office

Bonus Points

· You have experience facilitating workshops, classes, or presentations

· You have experience with Salesforce and Excel

· You are an experienced public speaker

· You are bilingual

Service Benefits

· Living Allowance of $1,153.85 bi-weekly

· Education Award

· Educational Loan interest accrual payments

· 1 week Paid Vacation

· Trainings

Requirements

· Submit to a 3-part criminal history check (however certain offences do not exclude you from serving)

· Be a US citizen or lawful permanent resident

· Be at least 18 years old

· Have a high school diploma

· Have access to reliable transportation and be willing to travel daily for your role

· You must commit to serving a minimum of 900 hours of service serving from start date until August 31, 2025

Job Type: Full-time

Pay: $30,000.00 per year

Benefits:

• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have reliable access to a vehicle?

Ability to Relocate:

• Providence, RI: Relocate before starting work (Required)

Work Location: In person

Salary : $30,000