What are the responsibilities and job description for the Front Desk Clerk position at Americourt hotel?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a strong understanding of hotel operations, and the ability to manage guest relations effectively.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to manage incoming calls and provide information to guests.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Provide information about local attractions, services, and hotel amenities to enhance guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of hospitality and professionalism at all times.
Requirements
- Previous experience in a hotel or hospitality environment is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficiency in phone etiquette and handling phone systems effectively.
- Bilingual or multilingual abilities are highly desirable to assist diverse clientele.
- Knowledge of hospitality management practices is a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with attention to detail.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: $10.00 - $12.50 per hour
Expected hours: 16 – 24 per week
Benefits:
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Ability to Commute:
- Elizabethton, TN 37643 (Required)
Work Location: In person
Salary : $10 - $13
