What are the responsibilities and job description for the Front Desk Sales Associate position at Americourt hotel?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle cash transactions efficiently. A successful Front Desk Agent will contribute to the overall guest experience by managing reservations, assisting with inquiries, and promoting hotel services.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle cash transactions accurately, including processing payments and maintaining a balanced cash register.
- Assist guests with reservations, inquiries, and special requests.
- Promote hotel services through effective upselling techniques.
- Maintain an organized front desk area and ensure all stock is replenished as needed.
- Communicate effectively with guests and team members, demonstrating excellent phone etiquette.
- Supervise front desk operations during shifts, ensuring all procedures are followed.
- Address guest complaints or concerns promptly and professionally.
Experience
- Previous experience in a customer service role is preferred; experience in hospitality is a plus.
- Proficiency in cash handling and basic math skills for accurate transaction processing.
- Strong sales skills with an ability to upsell services effectively.
- Bilingual candidates are highly desirable to enhance communication with diverse guests.
- Excellent verbal communication skills with the ability to maintain professionalism under pressure.
- Familiarity with front desk operations or experience using reservation systems is beneficial.
Join our team as a Front Desk Agent where your contributions will directly impact guest satisfaction and create memorable experiences!
Job Types: Full-time, Part-time
Pay: $11.00 - $13.50 per hour
Expected hours: 16 – 40 per week
Benefits:
- Flexible schedule
Shift:
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $11 - $14
