What are the responsibilities and job description for the Front Desk Associate position at Quality Inn and Suites?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to manage various tasks efficiently in a fast-paced environment. A passion for hospitality and guest relations is essential.
Responsibilities
- Greet and check in guests upon arrival, ensuring a smooth and pleasant experience.
- Manage reservations and handle guest inquiries via phone systems, email, and in-person interactions.
- Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
- Assist with night audit duties as required, ensuring accurate financial reporting.
- Address guest concerns or complaints promptly and professionally to maintain high levels of satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Maintain an organized front desk area, including managing paperwork and electronic records efficiently.
Experience
- Previous experience in guest services or customer service roles is preferred.
- Familiarity with hospitality management practices within hotel or resort settings is a plus.
- Proficiency in using phone systems and hotel management software is advantageous.
- Bilingual or multilingual candidates are encouraged to apply, as effective communication with diverse clientele is valued.
- Strong interpersonal skills with an emphasis on guest relations will contribute to success in this role.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $13.50 - $14.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $14 - $14
