What are the responsibilities and job description for the Member Solutions Manager position at AmeriCU Credit Union?
Member Solutions Manager
Location: 231 Hill Road, Rome NY, 13440
Salary Range- $84,073-$105,091, actual salary will depend on experience.
Status: Full-Time
Remote Status: Onsite for initial training and then potential for Hybrid schedule after that.
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2024 we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 27 out of 70!
The Position:
Consistent with the credit union mission of building connections and providing our members the right financial services to live life, dream big and achieve financial success, the Member Solutions Manager will:
- Lead the Credit Union’s Member Solutions (Collections) team by demonstrating hands-on leadership, data-driven decision making and expertise in lending, financial risk management and loss mitigation. A strong understanding of reporting and vendor oversight is needed to align the department with the Credit Union’s strategic goals and financial objectives.
- Achieve outcomes that are in the best interest of both the Credit Union and its members while also minimizing the credit union’s delinquency and charge offs.
- Work collaboratively with all levels of management to achieve an efficient and strategic operation in collections and member assistance, in compliance with all regulations and standards. Be empathetic and focused on providing the best experience to all members, regardless of their situation.
What you will do:
As a Member Solutions Manager your primary responsibilities will include the following:
- Providing hands-on leadership and direction to the Member Solutions (collections) team, ensuring a high-performance culture.
- Lead the team in achieving key financial and delinquency management objectives that align with Credit Union initiatives.
- Develop data-driven performance metrics and reporting to enhance operational decisions and sustainable delinquency management, ensuring key performance indicators are met and/or exceeded.
- Collaborate with AVP, Credit Solutions on long-term department strategy and process improvements to drive productivity and improve member interactions.
- Identify and implements new and existing technology to drive digital transformation and adoption in collections for efficiency and enhanced outcomes.
- Ensure compliance with FDCPA, UDAAP, FCRA, federal and state laws and regulations.
- Monitor and refine reporting dashboards, ensuring actionable insights can be derived.
- Collaborate with leadership to develop and enforce risk mitigation practices to align with regulations and industry best practices.
- Partner with Asset Recovery Manager and team in management of specialty cases such as repossessions, bankruptcies, foreclosures, legal and charge offs.
- Manage and collaborates with third-party vendors including collection agencies and third-party loan servicers to maximize efficiency and drive results.
- Collaborate with lending leadership to identify issues contributing to changes in delinquency and subsequent charge off.
- Perform employee performance evaluations and reviews for all direct reports, supporting the Member Solutions department through goal setting, positive feedback and coaching.
- Interact with both in-house and outside legal counsel relating to legal matters on loans and accounts.
- Monitor daily activity and performance of outsourced collections partners, as necessary.
Come grow with us!
Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:
Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off – Vacation, Personal or Sick and Birthday
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!
Get to know us more by clicking on the links below. See why YOU should choose AmeriCU!
https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/
Salary : $84,073 - $105,091
