What are the responsibilities and job description for the Member Solutions Specialist I position at First Source FCU?
Job Description
Job Description
The primary responsibility of this position is to counsel, educate, and offer solutions to our members to ensure financial success. Promote the mission, lending philosophy and values of the organization. Seek to identify solutions to improve our members financial live, by building a strong working foundation through trust and relationship building. Maximize collection efforts and minimize loss. Maintain a high level of quality standards.
ESSENTIAL JOB FUNCTIONS
- Contact members with negative balances to establish their ability to repay and negotiate mutually beneficial payment terms and schedules
- Utilize various tracing techniques and strategies to collect personal information of members with outstanding debts
- Minimize objections for payment and suggest available member friendly payment options
- Encourage members to utilities payment options such as Credit Cards, ACH, Auto Pay and securing authorization for members solutions to process.
- Negotiate extended payment plans and the best course of action for members seeking to avoid further debts
- Use collections software to keep detailed notes regarding conversations with members and outcomes
- Offer members several payment options and arrange for the prompt repayment of balances
- Inform management on effectiveness of strategies deployed to ensure a positive rate of members agreeing to repay their debts.
- Comply with applicable laws, regulation and First Source Policies and Procedures.
- Required to participate in First Source Federal Credit Union events as well as designated community events.
- Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC, and Privacy.
- Required to attend training sessions as appropriate.
- Required to travel as needed.
- Perform other duties as assigned.
UNIVERSAL BEHAVIORS
Knowledgeable and Experienced
Striving for Operational Consistencies
Rewarding Work Environment
Committed to Member Service
QUALIFICATIONS, SKILLS AND EXPERIENCE
