Account Manager (Manufacturing)

HBI Amerilab Technologies is a growing and leading US manufacturer in the development, manufacturing, and packaging of effervescent tablets, and effervescent and non-effervescent powders in stick packs and sachets, and we are currently seeking skilled and experienced Account Manager to join our team.

The Account Manager will serve as the liaison to grow our business. It is the Account Manager’s responsibility to address customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. As the main point of contact for existing customers, you will provide strong customer service and be responsible for upselling and cross selling our products and capabilities

Your responsibilities will include:

• Act as lead contact for assigned accounts, managing relationships including regular communication to understand current and future business, and discuss needs.
• Build and strengthen customer relationships to achieve long-term partnerships.
• Responsible for existing customers’ Monthly KPI’s and Quarterly Business Reviews to customers and internal business leaders.
• Work with other HBI businesses to cross sell to common current customers.
• Schedule regular innovation sessions to present trends and prototypes.
• Proactively solicit, present, and see through cost savings initiatives.
• Responsible for pricing activities with assigned customers
• Maintain accurate customer records, keeping track of any contract updates and renewals, including pricing.
• Work closely with internal functions to deliver business objectives that drive value to our customers.
• Utilize data to gain insights, competitive advantages, and identify white space to create account plans.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers.
• Create strategies to develop business opportunities at existing accounts.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Using Project Management tools to onboard customers, sponsor projects and serve as key contact

Other Duties and Responsibilities:
Understand and adhere to Good Manufacturing Practices.
Safety Protocol:

• Stop any observed unsafe acts and obey facility safety rules and procedures.
• Correct or report any observed safety hazards.
• Support safety policies and programs.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary from time to time.