Client & Vendor Management Manager

Your career starts now. We are looking for the next generation of healthcare leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to connect with you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

Department Overview

Our mission is to assist the organization in getting the best value from Population Health vendors while minimizing risk. With the ability to streamline processes, reduce costs, increase efficiency, and improve the quality of services provided.

Job Overview

The position of Vendor/Client Management Manager is accountable for supporting and maintaining relationships with AmeriHealth Caritas Family of Companies (ACFC) lines of business (LOB), and vendors supporting the Population Health commitments to programmatic clinical outcomes and operational efficiencies.

Work Arrangement

• Remote - Associate can work remotely anywhere in the United States

Responsibilities

Vendor Management, Oversight, and Monitoring

• Develop a vendor management strategy for the Population Health subset of vendors
• Manage a set of vendor oversight criteria and metrics for vendors to achieve Population Health results for the company
• Participate in all negotiations, including the establishment of metrics and KPIs that align with broader Population Health outcomes and measures
• Lead or participate in vendor audits on behalf of Population Health
• Gain knowledge in understanding oversight roles as it relates to CMS regulations for oversight
• Collaborate with implementation teams to ensure clean handoffs into monitoring and oversight

Client Management

• Manage the coordination of client meetings for Population Health to include:
  • Reporting on Population Health programs by plan
  • Develop and manage a LOB Issue repository/process and coordinate closure across the Population Health organizations – communicate status monthly
  • Support the reconciliation of invoices against deliverables
• Represent ACFC Population Health organization at all meetings with LOB Compliance Officers/Coordinators with State and Regulatory Agencies with and/or for the Director

Experience

• Minimum of three (3) years of experience in prior vendor and or customer relationship management is required
• Healthcare industry or consulting background preferred
• Experience in reporting and analytics to monitor vendor performance
• Strong project-based acumen is preferred

Education  

• Bachelor’s Degree required
• Master's Degree preferred

Skills & Abilities  

• Experience with MS Office applications and Smartsheet preferred

Diversity, Equity, and Inclusion

At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

We keep our associates happy so they can focus on keeping our members healthy.

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.