What are the responsibilities and job description for the Digital Experience Process Designer Sr position at AMERINC?
Your career starts now. We’re looking for the next generation of healthcare leaders.
At AmeriHealth Caritas, we’re passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.
Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Discover more about us at www.amerihealthcaritas.com
*Must be permanently authorized to work in the U.S. as a precondition of employment.
This position is responsible for designing, building, deploying, and maintaining Digital Solutions. The role collaborates with business process owners, technology partners, and other Enterprise stakeholders to fully understand the business value, process functionality, process/stakeholders' journey, potential gaps, and opportunities according to their discipline in each user experience. This role shapes the user experience for a growing portfolio of highly visible internal and external digital platforms and helps build and develop the User Experience (UX) team's knowledge, skill set, and best practices.
Responsibilities:
• Responsible for analysis, assessment, and design/redesign of business and operational processes across Healthcare Payer domains (Claims, Membership, Provider Networking, Finance, HR, IT, etc.).
• Responsible for User Experience (UX) and User Interface (UI) design of various digital assets/solutions.
• Ensure all elements of the user experience are optimized for improved usability, usefulness, and exceptional visual design.
• Design and develop high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Deliver consistent UX for users to increase digital solutions/platform adoption and productivity.
• Combine UX thinking with design execution and produce usable and intuitive user interfaces.
• Evolve and refine the design, ensuring visual cohesion and engineering efficiency across all user touchpoints.
• Help build out design processes, tools, and culture, design system components and stylesheets.
• Design and prototype elegant solutions for web and mobile apps.
• Work within brand guidelines to create layouts that reinforce a brand’s style or voice through its visual touchpoints.
• Ensure style guides and design principles are applied and followed throughout each phase of the product journey.
• Develop detailed and accurate Business Requirements Documents and Functional Requirements across SDLC methodologies (Agile/Waterfall etc.,).
• Create low code technology differentiation across Digital Solutions for the Enterprise with an emphasis on healthcare business domains and automation.
• Develop strategic content and demo proof points with low code platform context.
Education/ Experience:
• Bachelor’s Degree in User Experience Design, Interaction Design, Human Centered Design or equivalent education or experience will be considered.
• 5 years’ relevant experience in Digital Solutions.
• 4 years of working experience in creating and implementing process mapping, redesign and User Interface (UI) and User Experience (UX) design.
• Ability to work effectively in a collaborative environment to create top-performing interfaces.
• Experience creating storyboards and site mapping (e.g. Appian, Salesforce Adobe XD, Figma, Sketch (software, Wireframing, MS Visio)
Proficient with visual design programs such as Figma InVision, and Adobe Suite.
• Advanced problem-solving skills and the ability to optimize data for the best possible outcome.
• Ability to prioritize and manage multiple milestones and projects efficiently.
• Professional written and interpersonal skills.
• Continued education and research into UX/CX trends and current design strategy and technology.
• Experience in healthcare or insurance preferred
* Other Technical Skills (e.g. preferred):
Web/App Development: Graphic Design: UI/UX:
Adobe AEM Adobe Illustrator Adobe XD
Drupal Adobe InDesign Figma
HTML/CSS Adobe Photoshop Sketch (software)
Wordpress Icon creation Wireframing
Vector/raster MS Visio
Diversity, Equity, and Inclusion
At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable being themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
We keep our associates happy so they can focus on keeping our members healthy.
Our Comprehensive Benefits Package
Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.
