Infusion Patient Care Coordinator

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma’s Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals

• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary

This position serves as the first point of contact for patients and physicians, responsible for reviewing and scheduling deliveries for home infusion medication and nursing services. It includes clerical duties related to managing care, equipment, and documentation necessary for compliance. Additionally, the role acts as a reference point for any clinical interventions that may require the involvement of a pharmacist.

Schedule Details 

• Location: On-Site (Laguna Hills, CA)
• Hours: Monday-Friday 7:00 AM- 3:30 PM 

Duties and Responsibilities

• Patient Assessment: Collecting comprehensive assessments to determine patient eligibility and suitability for home infusion therapy, including weekly evaluations to identify any changes in patient care needs.
• Scheduling Deliveries: Manage initial and refill delivery schedules, ensuring an organized and up-to-date calendar to prevent disruptions in care. Complete assessments based on pharmacist recommendations and ensure follow-up deliveries and progress notes are maintained.
• Patient Education: Provide clear, thorough information to patients and their families regarding the home infusion therapy process, care transition, and medication delivery procedures.
• Documentation and Reporting: Maintain accurate, up-to-date electronic patient records, tracking progress throughout the service. Follow up to ensure all necessary patient documents are signed and collected.
• Quality Assurance: Ensure strict compliance with healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address issues promptly, and continuously improve the patient care process.
• Collaboration: Work closely with pharmacy and clinical teams to facilitate accurate ordering and timely delivery of medications, supplies, and equipment for home infusion therapy.
• Communication: Manage patient calls that require escalation to a pharmacist for clinical interventions, such as adverse events, changes in patient status, medication counseling, or drug interaction checks.
• Billing: Collect and verify updated insurance benefits for refill patients to ensure accurate billing.

Required Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving abilities.
• Leadership and supervisory skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function effectively in a fast-paced, sometimes stressful environment.
• Proficiency with Microsoft Office Suite or related software.

Education and Experience Requirements

• High school diploma or equivalent.
• At least two years of related experience in healthcare.

Preferred Qualifications

• Pharmacy Technician license is highly preferred.
• 1 years of experience with TPN (Total Parenteral Nutrition).

AmeriPharma’s Mission Statement 

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement 

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.

Salary : $24 - $27